topic Re: LONDON UNDERGROUND WIFI in Network

LONDON UNDERGROUND WIFI

Clever-Trevor — Sat, 27 Aug 2022 20:08:24 GMT

I am aware Three allow access to Wi-Fi on London Underground ( via Virgin login page ).
However, in practise this is a faff - ( trying to recall the url, adding details & remembering the password etc….. )

therefore, as a suggestion - could you implement auto authentication ( eg EAP method’ to SIM ). As this would make connecting easier.
thanks.

Re: LONDON UNDERGROUND WIFI

PeteG — Sun, 28 Aug 2022 17:52:04 GMT

Hello, Clever-Trevor.

Three already use EAP-AKA for connecting to Wi-Fi on the London Underground.

You can find additional information on the London Underground service, as well as instructions on setting this up for different device types here.

Pete.

Re: LONDON UNDERGROUND WIFI

Dazzaaa — Tue, 13 Sep 2022 16:54:58 GMT

Hi - i have issues connecting with the THREE_WIFI network in the London underground. The error I get is 'check your password and try again' - but I don't understand where it takes my password from as it's not something I can set in my network settings.

Any solutions?

Re: LONDON UNDERGROUND WIFI

JonathanB — Wed, 14 Sep 2022 09:14:51 GMT

Hi @Dazzaaa,

It sounds like this may be to do with the configuration settings Pete mentioned above. Have you checked the help page? It tells you how to set up your connection for both iOS and Android. If that still doesn't work, let us know what what model of phone you're using, and we'll see what else we can find out.

Hope this helps,
JonathanB

Re: LONDON UNDERGROUND WIFI

Dazzaaa — Wed, 14 Sep 2022 09:54:05 GMT

Yes I have followed the instructions on the help page but the authentication problem is still there.

I'm using android on a Oneplus 5 device. If you could help me that'd be much appreciated.

Re: LONDON UNDERGROUND WIFI

JonathanB — Thu, 15 Sep 2022 09:25:25 GMT

Hi @Dazzaaa,

Can you try deleting/forgetting the THREE_WIFI from your saved networks? We recently updated how this service works, so I suspect you may be carrying forward a hidden password from the old system.

Let me know if that fixes it.
JonathanB

Re: LONDON UNDERGROUND WIFI

Dazzaaa — Sat, 17 Sep 2022 07:40:09 GMT

Hi Jonathan,

Unfortunately forgetting the network didn't work 😔

Re: LONDON UNDERGROUND WIFI

JonathanB — Tue, 20 Sep 2022 09:46:10 GMT

Hey @Dazzaaa,

Thanks for trying this, and thanks so much for your patience whilst we try to sort this out. I'm going to send you a PM with some guidance on how we can get this looked into further.

JonathanB

Re: LONDON UNDERGROUND WIFI

meganybrowny — Sun, 09 Oct 2022 16:45:15 GMT

Hiya, I have had the same problem with a OnePlus 5t. Did you manage to resolve this?

Re: LONDON UNDERGROUND WIFI

JonathanB — Tue, 25 Oct 2022 15:01:25 GMT

Hey @meganybrowny,

Sorry I missed this when you originally replied, are you still experiencing these issues? Have you tried the steps on our help page?

Let me know if you're still running into these issues, and I'll do my best to help.

JonathanB

Re: LONDON UNDERGROUND WIFI

daniyalm — Fri, 11 Nov 2022 22:52:25 GMT

Previously Three Home Broadband customers used to be able to use WiFi on the London Underground, but now, as Three has changed to EAP-AKA authentication, it's no longer possible.

Is there a way to make WiFi on the London Underground possible for Three Home Broadband users.

Thanks

Re: LONDON UNDERGROUND WIFI

PeteG — Sat, 12 Nov 2022 17:21:02 GMT

Hello, Daniyalm.

Welcome to the Three Community.

That's a good question. The new method of authentication requires you to have the SIM card in the phone in order for it to work. I'm not sure if there's a work around, or if perhaps it was intended that way.

I'll forward on the question internally and see if there's any clarification that can be given.

Pete.

Re: LONDON UNDERGROUND WIFI

daniyalm — Sat, 19 Nov 2022 23:37:54 GMT

Thanks Pete. Much appreciated

Re: LONDON UNDERGROUND WIFI

JonathanB — Tue, 22 Nov 2022 16:30:31 GMT

Hi @daniyalm,

As Pete says, you do need your SIM in a device capable of connecting to the Three_WIFI network when you're in the station. We're not aware of any restriction against using a Three Broadband/Data SIM to do so, but you'd have to insert the SIM in a phone or tablet.

I'm not aware of any plans to change this at the moment, but we have passed on your feedback.

Thanks,
JonathanB

Re: LONDON UNDERGROUND WIFI

Freemal — Thu, 12 Jan 2023 22:42:08 GMT

I have the same problem with my OnePlus 9pro. Is there a fix to this?

Re: LONDON UNDERGROUND WIFI

Emoni — Fri, 10 Feb 2023 20:58:45 GMT

I have exactly the same issues as the above posters. I have followed the suggestions, but nothing has helped so far.

Any suggestions?

Re: LONDON UNDERGROUND WIFI

Anth — Tue, 28 Feb 2023 23:57:22 GMT

Hi Jonathan

Are there any updates to this problem please?

Re: LONDON UNDERGROUND WIFI

cveiga — Mon, 27 Mar 2023 21:21:59 GMT

Here's one more user having issues! It would be great to hear back regarding a fix.

Re: LONDON UNDERGROUND WIFI

cs94njw — Wed, 03 May 2023 15:04:41 GMT

I'm also on OnePlus 9 Pro, and when I try 'SIM', or EAP with 'SIM', I just see 'Failed to connect' or login or something.

Went to Scotland recently and had zero signal, whereas Vodafone was excellent throughout. With EU roaming starting to be reduced, I'm starting to question my 3 contract 😞

Re: LONDON UNDERGROUND WIFI

JonathanB — Thu, 11 May 2023 16:33:23 GMT

Hi @cs94njw,

Are you able to confirm what software version you have, and is this the most up to date version? Can you try AKA as the EAP method instead and let me know if that works?

Thanks,
JonathanB