topic Three app problems in Network

Three app problems

Stewblue — Wed, 29 Oct 2025 13:47:21 GMT

How do i remove a blue banner with the words only the account holder can do this I can’t get into my three app and use my billing options and more. Please can someone help?

Re: Three app problems

Stewblue — Wed, 29 Oct 2025 13:51:47 GMT

Re: Three app problems

MichaelP — Thu, 30 Oct 2025 10:39:22 GMT

Hi there @Stewblue,

Welcome to the Three Community.

That doesn't look right. Have you ever had access to your online account, or has this banner appeared ever since you joined Three and registered with My3?

Did you leave Three previously, and return with the same number?

We may need to make some backend changes with your account registration. Please have a chat with Customer Services, who can look at supporting you with this.

Thanks,
Michael