topic Re: WiFi calling not working in Network

WiFi calling not working

Scottiebee — Wed, 05 Nov 2025 18:50:27 GMT

I’ve realised tonight I am unable to call out, receive calls or texts via WiFi. I last used it a few weeks ago and it worked fine. I have no mobile data signal where I am so I need the WiFi calling for emergencies. I have checked the network provider within my settings on iPhone and it says three 58.0 but when I tap it doesn’t give me an option of updating.

Re: WiFi calling not working

Geluk — Wed, 05 Nov 2025 19:43:47 GMT

Input your postcode on their NETWORK COVERAGE page.

Re: WiFi calling not working

MichaelP — Thu, 06 Nov 2025 11:26:34 GMT

Hi @Scottiebee,

I'm sorry to hear you've not been able to use Wi-Fi calling for the past few weeks.

Usually, we'd first suggest checking for a carrier update through: Settings > General > About, where a prompt would appear if one is available.

Have you tried connecting to a different Wi-Fi network, just to see if it works?

Please also reset your network settings on the device. You can do this through the following steps:

Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings.

Please note, this will delete Wi-Fi/Bluetooth connections/passwords.

Thanks,
Michael

Re: WiFi calling not working

disaster — Thu, 06 Nov 2025 14:17:14 GMT

Wifi calling also not working for me. Under “Network Provider” in General->About it says “Three 62.0”, but I’m not being offered a carrier update. Thx!

Re: WiFi calling not working

PeteG — Fri, 07 Nov 2025 11:46:35 GMT

Using the steps above, a network settings reset clear the existing carrier settings and force the device to download the latest version. Hopefully you'll see more reliable Wifi calling after that.

Pete.

Re: WiFi calling not working

disaster — Fri, 07 Nov 2025 13:25:46 GMT

I reset the network settings but it still shows “Three 62.0” and no carrier settings update is being offered to me.

Note: WiFi calling had been working reliably and flawlessly for months and my settings were not changed. Could the problem be at your end?

Thanks.

Re: WiFi calling not working

GG7 — Fri, 07 Nov 2025 17:51:25 GMT

Having the same issue here using iPhone on Carrier settings 50.1. Even after resetting network settings. No carrier settings update offered when clicking on settings>general>about.

again, has worked flawlessly for yrs and wifi calling on other networks (eg sky mobile) is working fine on other phones on this same wifi connection.

Re: WiFi calling not working

PeteG — Sat, 08 Nov 2025 17:46:48 GMT

I'm not aware of there being an issue internally with Wifi calling. I have seen a few reports of issues with it in the last week or so, but the majority of people who had the issue resolved the issue by moving onto the latest carrier settings version, indicating the issue is there.

I'm unsure why the carrier settings aren't updating for some users, and I'm unsure if there's another way to push the update through. It might be worth asking Apple support if they know of a way of pushing an updated carrier version onto the device.

Pete.

Re: WiFi calling not working

KamilOlczak — Wed, 12 Nov 2025 16:58:56 GMT

Same problem here. iPhone Se1 - carrier setting 50.1 , no WiFi calling this week!

Re: WiFi calling not working

GG7 — Tue, 18 Nov 2025 14:04:17 GMT

Still having this issue did you manage to get it sorted?

Re: WiFi calling not working

JonathanB — Wed, 19 Nov 2025 16:23:03 GMT

Hey everyone,

I've noticed a few posts on this topic recently, can you all let me know which specific model of phone you're using?

Thanks,
Jonathan

Re: WiFi calling not working

KamilOlczak — Fri, 21 Nov 2025 10:36:42 GMT

iPhone SE1 2016

Re: WiFi calling not working

KamilOlczak — Fri, 21 Nov 2025 10:39:12 GMT

Nothing Worked . Since three disconnected the 3G it happening to more and more people

Re: WiFi calling not working

KamilOlczak — Fri, 21 Nov 2025 10:39:42 GMT

Maybe it is a way to force to buy a new phone ?

Re: WiFi calling not working

MichaelP — Tue, 02 Dec 2025 12:25:04 GMT

Hello @Scottiebee,

Have you been able to use Wi-Fi calling since you reported this? If not, please confirm the device model that you're using.

Thanks,
Michael