topic Re: New PAYG in Network

New PAYG

Matt7 — Tue, 18 Nov 2025 00:37:57 GMT

Hi recently bought a PAYG sim partly due to confusion and I am worried and confused about what the charges mean. I think I have pre paid for 60gb of data with unlimited calls and texts but I keep seeing things about charges separate for PAYG customers? On the app it says I have an allowance of unlimited calls & texts plus my 60gb data but I’m worried sick that I’m going to get charged for calls and texts somehow. I am confused by the wording on the app, someone please help.

Re: New PAYG

Paddiewack — Tue, 18 Nov 2025 10:06:10 GMT

If you’ve pre paid for a data allowance (any amount) then you’ll enjoy unlimited minutes and texts. You say you’ve got a 60gb allowance so I would stop worrying if I were you. If you have any other concerns just open a chat with customer service.

Re: New PAYG

MichaelP — Wed, 19 Nov 2025 10:30:21 GMT

Hi @Matt7,

Thanks for reaching out to us here.

If you've purchased a 60GB data pack on PAYG, unlimited calls and texts come inclusive with this.

There aren't any additional charges associated with the pack itself. Please have a look at our webpage on Data Packs for some more info on these.

You'll also find some helpful FAQs there.

Thanks,
Michael

Re: New PAYG

JonathanB — Wed, 26 Nov 2025 12:04:04 GMT

Hi @Matt7,

Did you manage to find the answers you were looking for? Please let us know if you still have any concerns.

Thanks,
Jonathan