topic Re: I'm on 5g but the connection is so poor I can't get onto my apps. 4g seems fine but my sim doesn in Network https://community.three.co.uk/t5/Network/I-m-on-5g-but-the-connection-is-so-poor-I-can-t-get-onto-my-apps-4g-seems-fine-but-my-sim-doesn-t-s/m-p/65067#M14310 <P>Hello there,</P> <P>It's possible that a poor connection might be causing it to hang. It might be worth trying again on Wifi, or when you have a better connection, just in case.&nbsp;</P> <P>Pete.&nbsp;</P> Fri, 21 Nov 2025 17:30:21 GMT PeteG 2025-11-21T17:30:21Z I'm on 5g but the connection is so poor I can't get onto my apps. 4g seems fine but my sim doesn't s https://community.three.co.uk/t5/Network/I-m-on-5g-but-the-connection-is-so-poor-I-can-t-get-onto-my-apps-4g-seems-fine-but-my-sim-doesn-t-s/m-p/65064#M14306 <P>I'm trying to get into an app and get as far as loging in, entering the authenticator code but then it just hangs circleing and my coverage shows only 1 bar.</P> Fri, 21 Nov 2025 15:21:39 GMT https://community.three.co.uk/t5/Network/I-m-on-5g-but-the-connection-is-so-poor-I-can-t-get-onto-my-apps-4g-seems-fine-but-my-sim-doesn-t-s/m-p/65064#M14306 Murphy 2025-11-21T15:21:39Z Re: I'm on 5g but the connection is so poor I can't get onto my apps. 4g seems fine but my sim doesn https://community.three.co.uk/t5/Network/I-m-on-5g-but-the-connection-is-so-poor-I-can-t-get-onto-my-apps-4g-seems-fine-but-my-sim-doesn-t-s/m-p/65067#M14310 <P>Hello there,</P> <P>It's possible that a poor connection might be causing it to hang. It might be worth trying again on Wifi, or when you have a better connection, just in case.&nbsp;</P> <P>Pete.&nbsp;</P> Fri, 21 Nov 2025 17:30:21 GMT https://community.three.co.uk/t5/Network/I-m-on-5g-but-the-connection-is-so-poor-I-can-t-get-onto-my-apps-4g-seems-fine-but-my-sim-doesn-t-s/m-p/65067#M14310 PeteG 2025-11-21T17:30:21Z Re: I'm on 5g but the connection is so poor I can't get onto my apps. 4g seems fine but my sim doesn https://community.three.co.uk/t5/Network/I-m-on-5g-but-the-connection-is-so-poor-I-can-t-get-onto-my-apps-4g-seems-fine-but-my-sim-doesn-t-s/m-p/65363#M14391 <P>Hi&nbsp;<a href="https://community.three.co.uk/t5/user/viewprofilepage/user-id/44349">@Murphy</a>,</P> <P>Has the coverage improved since you shared this a few weeks back? Have you been able to sign in?</P> <P>Please let me know.</P> <P>Thanks,<BR />Michael</P> Wed, 03 Dec 2025 11:15:44 GMT https://community.three.co.uk/t5/Network/I-m-on-5g-but-the-connection-is-so-poor-I-can-t-get-onto-my-apps-4g-seems-fine-but-my-sim-doesn-t-s/m-p/65363#M14391 MichaelP 2025-12-03T11:15:44Z