topic Re: Help to cancel in Network

Help to cancel

Zubair1 — Tue, 15 Nov 2022 11:01:07 GMT

i want to cancel my three contract because network very poor and service also very poor.

they always send extra amount of bill.

i want to stop three service.

thanks

Re: Help to cancel

JonathanB — Tue, 15 Nov 2022 11:15:15 GMT

Hi Zubair1,

Welcome to the Three Community. I'm really sorry to hear that you're looking into cancelling your Three contract. We can't directly arrange cancellation from here as this is a public forum, but happy to give you advice.

With regards to the network issues you've been facing have you been able to check our Network Status Checker to see if it's down to an issue we're aware of? Have you spoken to customer services about the issues, if so what have they advised?

Have you been able to view what the extra charges are for on your bill? If you have a look on My3 or the Three App you can view a PDF copy. If you can let us know a bit more about what the charges you're facing are for, then we'll be happy to give more advice on this.

If you're certain that you want to cancel, then you can find out more about leaving or switching here. Or if you're willing for us to look into this further let us know a bit more, and we'll do our best to help.

JonathanB

Re: Help to cancel

Tes — Thu, 02 Mar 2023 23:47:38 GMT

If three customer service agrees to waive the cancellation fee, can you trust them to apply it to the final bill, made a request for confirmation of waiving the cancellation fee to be sent to my email in writing but they could not do it, can I trust them.

Re: Help to cancel

Tes — Thu, 02 Mar 2023 23:55:41 GMT

Did you get help!

Re: Help to cancel

JonathanB — Wed, 08 Mar 2023 15:42:46 GMT

Hi @Tes,

Sorry for the delay getting back to you. It's quite an old thread you've posted on, and unfortunately the original poster never followed up with me.

I expect any information from customer services to be trustworthy, but it sounds like you've had a really poor experience if the end result is that you're cancelling early.

I can totally understand if you want us to double check your account. I can't do that from the community but I'll send you a private message to direct you to some colleagues that can help further.

To view your private messages, click on your avatar image in the top right of any community page, then "Messages".

JonathanB