topic Re: Number supposed to switch yesterday in Network

Number supposed to switch yesterday

Enricob2 — Sat, 06 Dec 2025 11:03:00 GMT

My number was supposed to switch yesterday

but nothing …..

Re: Number supposed to switch yesterday

PeteG — Sun, 07 Dec 2025 10:35:28 GMT

Hello there.

Welcome to Three Community.

Oh, that's not so great. Since it's the weekend now, the number won't be able to change over until Monday at the earliest. Since it didn't transfer over as expected though, there could be an issue with the port in that's preventing it from completing. When did you provide your PAC to Three?

Pete.

Re: Number supposed to switch yesterday

Enricob2 — Sun, 07 Dec 2025 12:10:19 GMT

I provided it Thursday

For activation Friday

it was registered on the system as in progress but didn’t happen

Re: Number supposed to switch yesterday

PeteG — Sun, 07 Dec 2025 18:01:20 GMT

At what time on Thursday did you use the PAC?

Pete.

Re: Number supposed to switch yesterday

Enricob2 — Sun, 07 Dec 2025 19:47:25 GMT

Before midday

Re: Number supposed to switch yesterday

MichaelP — Mon, 08 Dec 2025 10:52:05 GMT

Hi there @Enricob2,

Has your number transfer taken place yet, or are you still waiting for this to be finalised?

Thanks,
Michael

Re: Number supposed to switch yesterday

Enricob2 — Tue, 09 Dec 2025 10:16:54 GMT

Still waiting it’s now Tuesday …..

Re: Number supposed to switch yesterday

MichaelP — Tue, 09 Dec 2025 10:22:08 GMT

Thanks for getting back to me @Enricob2, and it's disappointing to hear this.

Is your service still active with your previous provider, or has the number departed their network already?

Has Customer Services offered any clarity or explanation for what might be causing the delay?

Thanks,
Michael

Re: Number supposed to switch yesterday

Enricob2 — Tue, 09 Dec 2025 10:30:05 GMT

They just keep telling me it will be done the next day but never gets done

the service is not active anymore with the number

Im just waiting for it to be moved over

Re: Number supposed to switch yesterday

MichaelP — Tue, 09 Dec 2025 10:38:33 GMT

Thanks for confirming this.

I'm going to send you a PM to put you in touch with some colleagues. They'll look further into this.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Michael

Re: Number supposed to switch yesterday

Enricob2 — Sun, 14 Dec 2025 19:00:33 GMT

I am still waiting …..

Everytime I contact support they tell me the next day it’s scheduled and we get no where and they refuse to help me further ……