topic Mobile data not working in Network

Mobile data not working

b0ng — Mon, 08 Dec 2025 18:41:15 GMT

I bought a new pay as you go sim ,switching to 3 (regrets) today and my mobile data doesn’t work after topping up £10 and buying a £15 data pack. Nothing sends/loads and the £10 credit was used within 4mins without using my phone? Not happy don’t recommend

Re: Mobile data not working

MichaelP — Tue, 09 Dec 2025 10:15:22 GMT

Hello @b0ng,

Welcome to the Three Community, and I'm sorry to hear that you've had these problems when topping up and purchasing a Data Pack.

Does the Data pack show as active, and had you registered with My3 when purchasing it?

Were you able to make texts or calls at all?

Thanks,
Michael