topic Re: Vodafone in Network

Vodafone

Charles1 — Mon, 08 Dec 2025 21:19:23 GMT

Has anyone any experience of their phone switching to Vodafone when there is no Three signal? I've never had a Three signal at home but there is a good Vodafone signal, around -60dBm. Doesn't switch doesn't work, I don't believe it actually works anywhere.

Re: Vodafone

MichaelP — Tue, 09 Dec 2025 10:28:49 GMT

Hello @Charles1,

As part of the merger, Three/Vodafone is in the process of allowing customers of each network to automatically use each other's network at no extra cost.

This is automated, but does not involve changing carriers, SIM cards, or unlocking your devices. Your network will still display as the provider that your plan is with.

You won't need to do anything to utilise the best available network at any given time, but the timeframe may vary between different areas for this to fully roll out.

If you're having signal issues at home, please check our Coverage and Network Status checker, which may give some clarity on on the service status.

You can also connect with Customer Services if this is impacting your ability to access and use the service comfortably.

Thanks,
Michael

Re: Vodafone

Charles1 — Tue, 09 Dec 2025 12:52:52 GMT

I received a text from Three a couple of months ago that this was all up and running at my postcode, it's obviously not, what's going on?

Re: Vodafone

Anonymous — Tue, 09 Dec 2025 19:53:18 GMT

Your phone won't switch to vodafone, the SIM is Three and can only connected to the Three network. The merger with vodafone, will slowly allow Three customers to connect via the vodafone network, but each mast has to be enabled to do so. When enabled they basically broadcast both a Three and vodafone "signal", but you will not be able to select "vodafone" in manual mode an use it, just doesn't work that way!

Re: Vodafone

Charles1 — Wed, 10 Dec 2025 10:34:35 GMT

I didn't say anything about manually switching to Vodafone, I know exactly how the system is designed to work. Why did Three send me a text saying automatically switching to Vodafone will work at my home postcode when it clearly doesn't.