topic Three pay as you go in Network

Three pay as you go

Jadielou — Mon, 05 Jan 2026 16:55:39 GMT

My network has been terrible this whole past month I’ve topped up twice on one month I’m disabled and don’t work and can’t top up but feel like I was kind of robbed as my network hardly loaded all of December and I struggle to find a number to speak to someone and I can’t use internet as I dnt have any does anyone have a number or a contact I could use if possible please thanks

Re: Three pay as you go

Geluk — Mon, 05 Jan 2026 20:29:24 GMT

Progress via CHAT PAGE.

Re: Three pay as you go

MichaelP — Tue, 06 Jan 2026 10:46:23 GMT

Hello @Jadielou,

Thanks for reaching out here, and I appreciate that the network problems you've been experiencing are frustrating.

You can call 333 from your phone, or 0333 338 1001 from any other phone, if you can't access the webchat option online.

The team will pop into your account with you and take some more details to look into the network issues.

I really appreciate you sharing you are disabled. We have a specialist Wellness team who would love to help ensure that Three put measures in place to support you.

There are various contact methods for this team, but if calling is most suitable, you can reach them via 0333 338 1012.

Thanks,
Michael