topic Re: pay as you go sim has no credit in Network

pay as you go sim has no credit

vanjoe — Tue, 06 Jan 2026 05:27:32 GMT

why does my pay as you sim has no 15£ credit?

Geluk — Tue, 06 Jan 2026 15:01:46 GMT

You'll need to repost question so others can understand it!

Paddiewack — Tue, 06 Jan 2026 15:16:12 GMT

Or alternatively start a live chat with customer service (this is a public discussion forum) to see what’s going on.

MichaelP — Wed, 07 Jan 2026 09:13:34 GMT

Hi there @vanjoe,

Did you make a £15 top-up but don't see it in your balance?

Was the payment definitely taken? If so, please check your payment method to confirm whether it was debited.

Otherwise, I'd appreciate any additional info you can share on what's happened.

Thanks,
Michael