topic Re: Three in Network

Three

Jadielou — Wed, 14 Jan 2026 10:11:43 GMT

I have been poorly and couldn’t reply last week to someone from three I think it was who replied as I’ve had terrible service the whole time I’ve topped up I needed to top up twice last month and feel like I didn’t get my full benefit of my allowance as I spent most of the month constantly refreshing the internet or resetting it . I’m out of internet now and was wondering if anyone can help me speak to someone to see if there is anyway I could get some help with the internet I’ve lost and paid for last month . I’ve tried calling and there is no option to speak with anyone it tells you to go on live chat and that will not load so I would appreciate someone getting back to me on here thanks .

Re: Three

Paddiewack — Wed, 14 Jan 2026 10:15:48 GMT

Just a thought (with apologies if it’s irrelevant) you mentioned you’d been poorly.Three have a customer wellness team who may be able to help. Call them on 03333381012. As I’ve said it may not be right for you but there’s no harm in asking.
I wish you well.

Re: Three

Jadielou — Wed, 14 Jan 2026 10:16:57 GMT

Yes no problem I will do thank you

Re: Three

Jadielou — Wed, 14 Jan 2026 10:18:18 GMT

I don’t have credit to call as I’ve ran out of allowance I’m in payg so I did try hopefully someone can contact me on here to sort things out

Re: Three

Paddiewack — Wed, 14 Jan 2026 10:20:45 GMT

Perhaps @MichaelP or @JonathanB could help this customer???

Re: Three

JonathanB — Wed, 14 Jan 2026 11:16:55 GMT

Hi @Jadielou,

Sorry to hear you've been having trouble getting in touch. Can you try the dedicated link for our Wellness team chat here? If you click to start a chat on the page I've linked this should get you in touch with the team @Paddiewack mentioned.

Thanks,
Jonathan