topic No internet in Network

No internet

Supersoul — Wed, 28 Jan 2026 07:46:17 GMT

No Internet anywhere today from Surrey to London city.

Re: No internet

JonathanB — Thu, 29 Jan 2026 14:29:28 GMT

Sorry to hear you were having issues connecting to the Internet. I hope this has been resolved now.

You can check for any network issues in your area with our Network Status Checker. If the issues are persisting today try toggling airplane/flight mode on and off, and rebooting your device. Let us know if this helps.

Thanks,
Jonathan

Re: No internet

Supersoul — Thu, 29 Jan 2026 14:51:50 GMT

Thanks. When will compensation be automatically be given for this outage as that is what webchat told me yesterday?

Re: No internet

PeteG — Fri, 30 Jan 2026 10:09:55 GMT

No one here can access your account, so it's not possible for us to determine what arrangements have been made in relation to your services or compensation.

Pete.