topic Re: Netwprk coverage in Network

Netwprk coverage

JS80 — Wed, 28 Jan 2026 07:39:17 GMT

Hi my 5g and 4g network coverage both down since 22:20 last night still not up in GU12 area what awful service 😢 I want compensation for the amount of time its down as I require my phone to work nights!! I have reset done aeroplane mode everything nothing works and still not on now!!

Re: Netwprk coverage

Supersoul — Wed, 28 Jan 2026 07:56:15 GMT

Same for me. Not worked on the train fron surrey into London at all. Rubbish. Again from three

Re: Netwprk coverage

JonathanB — Thu, 29 Jan 2026 14:42:44 GMT

Hi @JS80,

I'm sorry to hear about the issues with your connection and the impact this has had on your work. I hope this has been resolved in the meantime since posting.

You can check for any network issues in your area with our Network Status Checker. If the issues are persisting today try toggling airplane/flight mode on and off, and rebooting your device.

Three Community is a public forum and discussion space, so we don't directly access customer accounts here, but if you'd like us to look into the impact this issue has had on you further, please get in touch here.

Thanks,
Jonathan