topic Re: Confirmation of escalation to network team in Network

Confirmation of escalation to network team

DavidMac — Sun, 01 Feb 2026 16:09:06 GMT

I’m reporting a clear network degradation, not a device issue.
Both my phone and my 5G broadband router have dropped from 125–150 Mbps to around 27–60 Mbps over the last week.
I’m still connected to 5G n78 with LTE Band 1, but the signal metrics have deteriorated significantly:
RSRP is around −115 dBm, RSRQ is between −8 and −15, and SINR is fluctuating between 3 and 6 dB.
These values indicate a degraded sector, interference, or a backhaul issue on your side.
This is not related to Wi‑Fi, my equipment, or my contract status.
I need this escalated to the network engineering team for investigation of the mast serving G51

Many thanks

Re: Confirmation of escalation to network team

Paddiewack — Sun, 01 Feb 2026 17:53:35 GMT

Then you need to contact customer service which this isn’t.

Re: Confirmation of escalation to network team

DavidMac — Sun, 01 Feb 2026 18:32:42 GMT

Already done - seems escalation was done - Issue now seems to have been resolved

Re: Confirmation of escalation to network team

Paddiewack — Sun, 01 Feb 2026 18:36:12 GMT

Excellent. Hope your service continues to be acceptable.