topic Re: Poor connection for 2 days already in Network

Poor connection for 2 days already

poznansky — Tue, 17 Feb 2026 18:56:27 GMT

Its been 2 days since connection is poor. Hanwell area, osterley park view road, for 2 days straight very bad connection, speed is so slow I cannot work. Who else has this problem?

Re: Poor connection for 2 days already

toffeelatte — Tue, 17 Feb 2026 19:52:56 GMT

Been shocking in RG4 too. I was within my 2 week period, spent hours arguing on live chat with Indians about it being a Three problem not mine (it's even listed on network status, and apparently - it's been like this for a year!). Bailed out and went to Vodafone instead and now I'm much happier.

Re: Poor connection for 2 days already

MichaelP — Wed, 18 Feb 2026 08:48:13 GMT

Hi there @poznansky,

I'm sorry to hear that you've seen a deterioration in your connection over the past few days.

Please have a look at the Coverage and Network Status checker with your postcode, as this might highlight any known issues or work that could be impacting you currently.

Please also consider completing a reset of your network settings. This will remove any saved Wi-Fi and Bluetooth settings, but may help to refresh your connection.

If the checker offers no additional info and the connection problems remain after resetting your network settings, please chat with Customer Services for some further support via your account.

Thanks,
Michael