topic Re: No 5G in CF64 1** in Network

No 5G in CF64 1**

Anonymous — Thu, 05 Feb 2026 10:32:15 GMT

Have Three for mobile and Home Broadband. 5G always in excess of 500mb here.

5G went down last week for around 36hrs. The website showed an issue (which was reassuring). Customer service not overly helpful (the usual 1hr on live chat asking the most basic of questions). Everyone in the local area was affected.

5G is now down again since last night. Speeds on 4G less than 1mb. Customer service useless - won't entertain my report because I raised an issue last week, which they feel, is resolved.

Everyone in the apartments when I live are affected. Can anyone here have some input to get this raised with engineers? Website currently shows no issues.

Re: No 5G in CF64 1**

threeukdf — Thu, 05 Feb 2026 11:45:43 GMT

which area you are?

Re: No 5G in CF64 1**

threeukdf — Thu, 05 Feb 2026 11:48:08 GMT

OK, got your area.

Re: No 5G in CF64 1**

Anonymous — Thu, 05 Feb 2026 12:55:16 GMT

Bordering Penarth/Cardiff Bay.

Re: No 5G in CF64 1**

Anonymous — Thu, 05 Feb 2026 15:56:07 GMT

Is there anyone here that can pick this up before I lose the will to live? Three customer service is an absolute joke!

My partner and I have spent the last 2hrs on live chat trying to sort this and got nowhere! It happened last week - the issue acknowledged - yet no-one at Three will do anything the fact we have 1mb speeds. We rely on Three for Home Broadband and mobile - nothing works at such low speeds!!

Re: No 5G in CF64 1**

Anonymous — Fri, 06 Feb 2026 07:52:52 GMT

Day 3 with no 5G and 4G speeds 0.5mb. Spent about 6hrs of my life on live chat now - still refuse to aconowledge there's an issue. Absolutely joke! Goodbye, Three. Will take my 4 contracts and Home broadband elsewhere.

Re: No 5G in CF64 1**

Anonymous — Sat, 07 Feb 2026 09:00:28 GMT

Day 4 without service. Just saying.

Re: No 5G in CF64 1**

Anonymous — Sat, 07 Feb 2026 10:51:02 GMT

For anyone stumbling across this post, don't put yourself through the stress - trust me. 4th day with no 5G. 4G speeds constantly dropping to less than 1mb. Service is totally unable. Unable to work from home or do anything which requires internet - which is almost everything these days.

My concern now, is with Three/Vodafone's recent merger, this is the typical level of service that will become the norm.

Still getting inconsistent information from Three - advisers have admitted there's an issue but the website still states 'everything is fine. Three's handling of this has been disgusting - and the complete lack of support here just proves my point!

Re: No 5G in CF64 1**

Anonymous — Sun, 08 Feb 2026 09:01:33 GMT

Day 5…

Re: No 5G in CF64 1**

Anonymous — Mon, 09 Feb 2026 06:02:40 GMT

Day 6…

Re: No 5G in CF64 1**

PeteG — Mon, 09 Feb 2026 09:21:51 GMT

Hello there.

It's disappointing to hear you're having issues.

No one here can raise it with engineers, this space is for other Three users. To get it looked into, you can raise it with the Support Team. I have no idea why they wouldn't entertain the report if they feel the issue was resolved, as that would be the time where I'd imagine the team would be most likely to want to look into it.

I'd recommend getting in touch with them again if the issue was resolved so that you can reopen it. The team can investigate further and explore the available options.

Pete.

Re: No 5G in CF64 1**

Big67 — Sat, 21 Feb 2026 00:01:39 GMT

Same for me, awful connection in the area. Lucky to be able to take a phone call. The last 2 weeks three have told me to wait it will be resolved in 7 days and its still awful. We have 3 mobiles with 3 and broadband.

Re: No 5G in CF64 1**

Big67 — Sat, 21 Feb 2026 00:06:13 GMT

When I spoke with the advisor the 2nd time they said there was an issue and to keep checking the network checker. There was no issue showing my end. I asked them to email me a report of the issue and they wouldnt. It seems like they are hoping the issue goes away rather than dealing with it.

At least I know others are having the problem. Still bad as I type.

Re: No 5G in CF64 1**

flashforward — Sat, 21 Feb 2026 16:02:13 GMT

Three weeks of no 5G and 4G less than 1mb. I requested a Deadlock letter today and have now gone to the Ombudsman. Raise a complaint and do the same 🙂

Re: No 5G in CF64 1**

Big67 — Fri, 27 Feb 2026 15:25:28 GMT

So they Finally give me information into ehy the connection has been terrible.

Re: No 5G in CF64 1**

flashforward — Sat, 28 Feb 2026 18:18:30 GMT

Can't see the image. What have they said? I've had a response from Three's Executive team via the Ombudsman and declined their offer of compensation. Will see where that goes...

Re: No 5G in CF64 1**

flashforward — Fri, 06 Mar 2026 20:50:37 GMT

So, around 20:00 this evening, 5G has reappeared across all devices in the local area. Speeds back to an average of 500mb and has been stable for around 45 minutes. Truly hoping the issue that Three states was fixed weeks ago is finally fixed after almost 6 weeks. Interestingly, the Vodafone Network checker seems to have been spot on monitoring the issue and showed a fault at the exact mast where I live - whilst Three denied all knowledge. I am guessing this is down to the merger/mast sharing in place.