topic Re: Swapping a number between three sims in Network

Swapping a number between three sims

NW — Fri, 01 Jul 2022 08:20:58 GMT

Hi I want to change my contract to a phone from Samsung with a three contract sim. I'm currently om three but they can't match the deal even via an upgrade. If I was to take out the new three contract via Samsung is it possible to transfer my number from my current sim/contract to the new three sim/contract

Re: Swapping a number between three sims

Jake_F — Fri, 01 Jul 2022 11:50:53 GMT

Hi @NW you can’t actually move a number between Three contracts I am afraid the only way around this would be to port your number out to another network via a PAC code and then port it back in on to the new sim you receive with the new contract.

hope this helps

Re: Swapping a number between three sims

NW — Fri, 01 Jul 2022 12:09:36 GMT

Thanks for replying and confirming Jake. Someone needs to inform the Three online chat service of that as that was their offered solution yesterday and I thought I'd read before that you can swap numbers to different sims on the same network. The chat service weren't very helpful yesterday and were seemingly telling me they can't match a deal involving a contract with Three that many other retailers are offering and my solution would be to transfer my current sim to PAYG and then transfer my number to the new sim 🤷‍

Re: Swapping a number between three sims

JonathanB — Fri, 01 Jul 2022 13:27:43 GMT

Hey NW,

Welcome to the Three Community.

As Jake says there's not an official process for doing this. There is a process to transfer a PAYG number onto a Pay Monthly account however, so it sounds like the advice given on the chat about how to transfer was correct too though.

Have you already taken the new plan out?

JonathanB

Re: Swapping a number between three sims

NW — Fri, 01 Jul 2022 14:15:16 GMT

Hi Jonathan, thanks for replying, no I haven't taken the new contract out yet. So... if I get my current Three sim changed to PAYG, I can then transfer my current Three number to the new Three contract sim?

Re: Swapping a number between three sims

JonathanB — Fri, 01 Jul 2022 14:23:16 GMT

No worries NW, yeah that's certainly something that customer services should be able to arrange for you. And it'll save arranging PAC codes both in and out of Three. Let me know if there's any more issues with getting the process completed. 🙂

JonathanB

Re: Swapping a number between three sims

LeeT — Fri, 01 Jul 2022 14:23:21 GMT

Hi @NW ,

What Johnathan has said is correct. You can request that customer services cancel your contract down to a PAYG number. This will happen after 30 days of asking them to do so (30 days notice) The important part here is you request it to be cancelled to PAYG and not just to close the account.

Once it is a PAYG account, you can then go into your local Three store, chat to an advisor on Live Chat or simply call 333 to transfer your PAYG number over to the new contract which you have taken.

Hope this answers yous question 🙂

LeeT
Employee - Retail

Re: Swapping a number between three sims

NW — Fri, 01 Jul 2022 14:52:54 GMT

Thanks Jonathan 🙂👍🏻

Re: Swapping a number between three sims

NW — Fri, 01 Jul 2022 14:53:37 GMT

Thanks Lee 🙂👍🏻

Re: Swapping a number between three sims

benR — Thu, 06 Jun 2024 12:26:28 GMT

i a trying to get a contract number onto payg but it seems now one cant do it- even by ordering anew payg sim and then using pac code. live chat agents say it doesnt work/? other than moving network an coming back what else can do? i need the free roam worldwide for my son who is abroad for a few months now

thanks

Re: Swapping a number between three sims

KateS — Fri, 07 Jun 2024 09:39:47 GMT

Hey @benR,

Welcome to the Three Community.

Unfortunately, we're unable to offer a swap from Pay Monthly to Pay As You Go currently. It is something we've been able to do in the past, however, at this time, we're unable to process these requests.

The only way around this would be as previously advised, to port the number to an alternative provider temporarily and port back to Three on a Pay As You Go account.

We're sorry for the inconvenience.

Thanks,
Kate

Re: Swapping a number between three sims

Rick — Wed, 31 Jul 2024 15:37:32 GMT

If I'm reading this correctly, it seems fairly ridiculous.

I'm a 3 customer and I want to move to a better phone/contract. Three won't price match it.

If I want to keep my number, I have to call customer services and have them downgrade my number to a pay as you go. Then after a month I can request a PAC code and then port the number from three pay as you go to a three contract?

This suggests that three is perfectly capable of porting numbers on their own network but choose not to, instead making customers jump through hoops.

As a customer it's actually easier for me to keep my number by moving to another network. Is that correct?

Re: Swapping a number between three sims

lollip92 — Wed, 04 Sep 2024 10:21:33 GMT

Can this be done pretty instantaneously? For example I port existing 3 number today to say an o2 payg sim then port it back to 3 to my new contract a day or two afterwards?

Re: Swapping a number between three sims

Dan3 — Thu, 24 Oct 2024 19:48:41 GMT

Did you manage to do this? I am in the same boat currently

Re: Swapping a number between three sims

Alam03 — Tue, 10 Jun 2025 10:21:02 GMT

Hello, I was looking to purchase an existing customer offer for a sim. Would I still have to move my number through another network as you said or can I transfer my number directly on 3.

Re: Swapping a number between three sims

NW — Tue, 10 Jun 2025 13:51:52 GMT

If your existing contract has finished contact Three and ask them to make your existing Sim PAYG. You can then transfer you existing number from the PAYG sim to the new Three contract sim.

Re: Swapping a number between three sims

Maxine — Wed, 11 Jun 2025 10:49:18 GMT

Hey Alam03,

That's right, you'd have to move your number to another network as we can't transfer Three to Three numbers.

Maxine

Re: Swapping a number between three sims

Hello_June89 — Tue, 24 Jun 2025 20:31:45 GMT

Can anyone help me please. My son has a payg sim only with three. I’ve taken out a pay monthly contract with three for him to use and he would like to keep the number from his payg. How can I sort that out for him? Thank you!

Re: Swapping a number between three sims

Daytrader — Thu, 26 Jun 2025 18:51:00 GMT

Am i right in thinking, i am on PAYG with 3 at the moment, and lets say i bought a s25u that comes with a new 3 contact direct from Samsung, i can transfer my current number onto the new s25u that comes with new 3 contact ? thx

Re: Swapping a number between three sims

PeteG — Fri, 27 Jun 2025 11:25:06 GMT

Hello there.

Usually if you get a phone directly from the manufacturer, it doesn't come with a line. You'd usually insert your existing SIM card into the phone, and continue using that number as you were before.

Pete.