topic Re: Network Issue in Network

Network Issue

Firelorick65 — Mon, 10 Apr 2023 10:48:04 GMT

I ordered 3 NR5103E router as I'd noticed on my other router that I was getting a really good connection with Three. It worked well for two days then there was a network issue. Why can't Three give an indication as to when it will be fixed?

Re: Network Issue

sc1999 — Mon, 10 Apr 2023 12:14:50 GMT

Welcome to the club, they have been fixing an issue for the last 2 months. Try the 3 social media team and see if they can help.

Re: Network Issue

bulldog555 — Tue, 11 Apr 2023 23:10:33 GMT

I have network issues been like this every days for 3 months now. Very annoying as three don't have any knowedge of when it will be fixed!

I check my three network status and I get this every days for 3 months now!

We’re fixing an issue with our network in this area

We’re sorry for any disruption you experience. Our engineers are working on masts nearby, which means the rest of our network is handling more traffic than usual.

Updates on our work will be posted here. We’re working as fast as we can to build a better, stronger network in your area.

You can find more help and advice below. And you can read more about our Big Network Build here

Last updated on 11:45 pm 11 April 2023.

Re: Network Issue

JonathanB — Thu, 13 Apr 2023 10:54:54 GMT

Hi @Firelorick65, @bulldog555,

I'm sorry to hear that you're both being affected by network issues where we haven't supplied an estimated fix date. In general, there can be a few reasons for this. We may be working on multiple overlapping masts affecting coverage and capacity in a wider area, 3rd party suppliers, local authorities, and land owners may be involved making planning and permissions more complicated, or we may be awaiting specialist parts.

I'll send you each a private message to get you in touch with the team that @sc1999 mentioned, they may be able to provide a little more detail or estimates, as well as look into any further options we have to help support you through our policies for network issues and coverage.

JonathanB