topic Re: Emergency Alert Test in Network

Emergency Alert Test

JonathanB — Mon, 24 Apr 2023 08:51:57 GMT

Hi Everyone,

We’re aware that a number of customers have not received yesterday's test alert. We’re working closely with the government to understand why and make sure it doesn't happen when the system is in use.

There's been a few threads created about this subject since yesterday, so I'll merge these together under this one.

JonathanB

Emergency alarm

a_ukboy — Sun, 23 Apr 2023 14:31:16 GMT

Well I never received any alarm notification at 3pm, I’m connected to 5G 🤷🏻

Re: Emergency alarm

Tajuddin786 — Sun, 23 Apr 2023 14:38:52 GMT

I did get uk security alert today

I am leaving three network.

This a very poor network.

I will leaving soon.

Re: Emergency alarm

Tajuddin786 — Sun, 23 Apr 2023 14:46:15 GMT

Why three network did get uk security alert today.

I will be leaving three network soon.

Because its poor network.

Re: Emergency alarm

sc1999 — Sun, 23 Apr 2023 14:49:21 GMT

I got the alert but you can turn it off in the phone's settings.

Re: Emergency alarm

GG189 — Sun, 23 Apr 2023 14:53:30 GMT

I didn't get the alert either and would like to know why. I'm on 3's 4G with one or two bars, but my phone shows "WiFi Call".

Since this was a test I would even more like to know how the government is going to find out about those of us whose phones didn't get the alert and what they might do about it.

Re: Emergency alarm

Janeybobs — Sun, 23 Apr 2023 15:01:29 GMT

I didn’t get the alert at 3 pm.

Alerts not disabled.

I’m on 5G

Re: Emergency alarm

a_ukboy — Sun, 23 Apr 2023 15:04:02 GMT

My partner is on EE, also showing Wi-Fi call, he got his! I have a phone on Three and Vodafone, I didn’t get on either phone! My brother has 3 phones in his house on EE, only 1 got it.. a friend of mine got it and he’s on Three..,

Not sure it’s purely a 3 problem!

Re: Emergency alarm

sc1999 — Sun, 23 Apr 2023 15:04:15 GMT

So 5g is not all it's cracked up to be.

Re: Emergency alarm

Peter_L — Sun, 23 Apr 2023 15:10:27 GMT

I haven’t got any alarm either 🤷🏻‍♂️

Re: Emergency alarm

lcheshire08 — Sun, 23 Apr 2023 15:20:47 GMT

Myself, partner and daughter all on 3. None of us got the alert.

Re: Emergency alarm

sc1999 — Sun, 23 Apr 2023 15:33:20 GMT

It seems some phones default to wifi calling when others, like mine, on go to wifi calling when only 3g is available.

Re: Emergency alarm

Thebiz75 — Sun, 23 Apr 2023 15:41:24 GMT

I didn't get it either on 4G. Typical high value service from three.

Re: Emergency alarm

Hijcf — Sun, 23 Apr 2023 15:44:23 GMT

Of the Seven three phones in our family, NONE sounded the emergency alert. One on GiffGaff did alert ok

Re: Emergency alarm

Ian56 — Sun, 23 Apr 2023 16:19:44 GMT

I didn't get it either

No one including me all on 3 network in Staffordshire got the emergency alarm at 3pm

Lynne — Sun, 23 Apr 2023 16:39:22 GMT

No one on the 3 network family and friends in Staffordshire recieved the 3pm emergency alarm today

Re: No one including me all on 3 network in Staffordshire got the emergency alarm at 3pm

sc1999 — Sun, 23 Apr 2023 17:02:30 GMT

It has something to do with levelling up.

Re: No one including me all on 3 network in Staffordshire got the emergency alarm at 3pm

techbloke — Sun, 23 Apr 2023 18:40:27 GMT

🤣

Re: No one including me all on 3 network in Staffordshire got the emergency alarm at 3pm

techbloke — Sun, 23 Apr 2023 18:42:04 GMT

Apparently it was only pushed through the 4G/5G networks so maybe your phone was on 3G?

I didn't get it either but my phone was switched off and was on charge.

Re: Emergency alarm

techbloke — Sun, 23 Apr 2023 18:51:20 GMT

A review is apparently being launched into why some didn't receive it so don't worry, as always 'lessons will be learnt'

https://news.sky.com/story/emergency-alert-test-millions-of-phone-users-in-uk-receive-message-and-loud-alarm-12864193