Useless customer services need an email to register a complaint

DASW — Fri, 05 May 2023 10:08:28 GMT

Has anyone got an email address for complaints, as I need to have proof of a registered email being sent before I start an official complaint with ofcom?

Feed up with the customer service giving incorrect numbers to sort out 3 pay issue, they caused by changing how the cap works.

Thank you

Re: Useless customer services need an email to register a complaint

JonathanB — Tue, 09 May 2023 12:19:55 GMT

Hi @DASW,

I'm sorry to hear that we've not been able to resolve your complaint through raising this with customer services. I'll send you a private message to get you in touch with an escalated complaints team, and if they aren't able to resolve the situation, then they'll be able to email you.

To view your private messages on the community click on your avatar image in the top right of any community page, then "Messages".

JonathanB

topic Re: Useless customer services need an email to register a complaint in Network

Useless customer services need an email to register a complaint

Re: Useless customer services need an email to register a complaint