topic Re: Underground Wifi - Dropped stations in Network

Underground Wifi - Dropped stations

TSR — Mon, 14 Nov 2022 16:11:37 GMT

Recently it appears that Three stopped supporting the Virgin WiFi networks on TFL underground stations, and instead we're meant to use Three_WIFI access points.

Unfortunately it appears there are stations in central London where Three no longer offers service. For example, the Northern Line at Waterloo no longer has access to WiFi in the underground. Although I can still see the Virgin AP, I don't see Three's. And of course, we can't login to the Virgin AP any more.

Is this a known issue, and is there a planned resolution for the problem?

Re: Underground Wifi - Dropped stations

JonathanB — Tue, 15 Nov 2022 11:47:06 GMT

Hi @TSR,

I'm not aware of this issue, but thanks for flagging it up. I'll make some enquiries. Can you confirm that you have been able to see and connect to the Three_WIFI service in other stations, and can you also let me know any other stations where you've seen the Virgin WiFi show up but not Three_WIFI?

Thanks,
JonathanB

Re: Underground Wifi - Dropped stations

TSR — Wed, 16 Nov 2022 15:19:01 GMT

Yes, the Three_WIFI AP *IS* available and working at Tottenham Court Road, Leicester Square for example.

However, it *IS NOT* available or working at Waterloo or on the Elizabeth Line platform between Moorgate and Liverpool Street.

Re: Underground Wifi - Dropped stations

JonathanB — Wed, 16 Nov 2022 17:04:30 GMT

Hey @TSR,

The list of supported stations is definitely still the same. I've been advised only the method for access should have changed. Thanks for giving these other examples, I'm getting this queried further and will let you know what I hear back.

Thanks,
JonathanB

Re: Underground Wifi - Dropped stations

Acdeag — Sun, 20 Nov 2022 12:40:34 GMT

You should be able to use the one called Virgin Media Wifi according to TFL. https://tfl.gov.uk/campaign/station-wifi

Re: Underground Wifi - Dropped stations

TSR — Tue, 22 Nov 2022 23:31:32 GMT

Are you still able to login to that? I've tried, but there's no longer an option to login with three. Instead you get a placeholder instructing you to use the Three_Wifi AP. I suspect this *may* still work for people who logged in months ago before the change, but who knows for how much longer.

Definitely doesn't work for me on my new phone though:-(

Re: Underground Wifi - Dropped stations

TSR — Wed, 23 Nov 2022 20:36:54 GMT

Re: Underground Wifi - Dropped stations

Jkm87 — Thu, 24 Nov 2022 15:59:29 GMT

It looks like Three isn’t in any of the new Elizabeth line stations, virgin is but no three comes up. Is there an ETA for it to appear?

Re: Underground Wifi - Dropped stations

JonathanB — Thu, 24 Nov 2022 16:46:50 GMT

Hi @Jkm87,

The Three_WIFI service should be appearing in any station where you can see the Virgin access point, we're currently investigating this, but I can't offer a timescale at the moment.

I'll update this thread as soon as I have more information.

Thanks,
JonathanB

Re: Underground Wifi - Dropped stations

Ecs79 — Mon, 12 Dec 2022 13:56:43 GMT

Is there any update to this? Having the same problem

Re: Underground Wifi - Dropped stations

JonathanB — Mon, 12 Dec 2022 17:00:53 GMT

Hi @Ecs79,

I'm sorry to hear that you're also having difficulties connecting to the Underground Wi-Fi service. There's an ongoing investigation into why some stations don't have the Three_WIFI service showing.

Looking into this requires coordination with 3rd party suppliers, so unfortunately it's taking longer than I'd hoped, but I'm sure we'll get this sorted out, and I'll be sure to update the thread as soon as I have any news I can share.

Thanks,
JonathanB

Re: Underground Wifi - Dropped stations

Ecs79 — Mon, 12 Dec 2022 17:22:52 GMT

Thanks. How do I make sure I get notified when there’s an update?

Re: Underground Wifi - Dropped stations

christhedj — Mon, 12 Dec 2022 21:20:21 GMT

I have just travelled from Woolwich to Paddington and back and only one station - Canary Wharf has a Three SSID and when it tried to use it, it said my connection was refused. Absolute mess.

Re: Underground Wifi - Dropped stations

Ecs79 — Fri, 30 Dec 2022 06:36:11 GMT

Hi Jonathan

is there any update?

Re: Underground Wifi - Dropped stations

JonathanB — Fri, 30 Dec 2022 12:00:10 GMT

Hi @Ecs79,

Sorry no news I can share yet. The investigation is still open. As soon as there's an update or fix we can share, I'll be sure to let you know.

JonathanB

Re: Underground Wifi - Dropped stations

iko5000 — Mon, 16 Jan 2023 16:10:28 GMT

Hi Just to add to this , the Three wifi service is now and less stations since we moved away from the SSID. Virgin . I see more Virgin in central london than 3 . Infact three coverage is very very limited . I would like to Know the stations we supposed to get 3 wifi service from .

Re: Underground Wifi - Dropped stations

lilmonkey — Wed, 18 Jan 2023 12:49:46 GMT

I have been telling three for ages that all networks are available on the Elizabeth line except three. It's been months now. Very annoying 😑

Re: Underground Wifi - Dropped stations

jdmartin7 — Wed, 18 Jan 2023 21:33:03 GMT

Hi Jonathan. Any update on this? I’ve been using the Elizabeth line daily and absolutely nothing comes up for 3. Super frustrating as it still works at all the other stations - guessing it just hasn’t been installed?

To add to this the TFL WiFi has never worked either even though you get bars (obvs not a 3 issue but would be great to know when this will be available on the lizzy).

Re: Underground Wifi - Dropped stations

Emzoh90 — Fri, 10 Feb 2023 07:32:33 GMT

Hi, any update on the wifi? I am using the Elizabeth line from Whitechapel to Ealing Broadway and I can confirm that there is no three wifi to join to at every station I stop at on the Elizabeth line. That is Whitechapel, Liverpool street, Farringdon, Tottenham Court Road, Bond Street and Paddington.

this is super frustrating not having signal for a good 30 minutes of my journey.

seeing as the other enquiries were made in November last year. I would urge you to do something as it doesn’t seem like much, if anything has been done?

Re: Underground Wifi - Dropped stations

Jazminoides — Thu, 23 Feb 2023 10:45:05 GMT

Still no Eliz line Three Wifi access.

Virgin appears to be disabled for Three users.

Is there any update?