topic Re: How to disable voicemail?? in Network

How to disable voicemail??

unholytrinity — Wed, 25 Jan 2023 10:43:40 GMT

Does anyone know which options to choose in Three's automated support system to reach this mythical 'turn off voicemail' option? The website just says 'call 333' but when I do, none of the call menu options relate to voicemail settings, and there doesn't seem to be any way to reach a human being either.

I hate voicemail, it's the worst!

Re: How to disable voicemail??

Geluk — Wed, 07 Jun 2023 09:26:46 GMT

Use CHAT:

https://www.three.co.uk/support/contact-us

Re: How to disable voicemail??

sc1999 — Fri, 27 Jan 2023 06:51:00 GMT

Call 333 or 0333 338 1001. Once off you will need to call to have it turned back on.

Re: How to disable voicemail??

SuziM — Fri, 27 Jan 2023 13:36:55 GMT

Hey @unholytrinity! Thanks so much for reaching out on the Three Community ❤️

Yeah, as @Geluk says, reach out to us humans on that chat link and we'll get your voicemail deactivated 😁

If you ever need it again, we can turn it back on.

SuziM x

Re: How to disable voicemail??

Russell — Sat, 11 Mar 2023 13:13:25 GMT

I agree it’s a nightmare

Re: How to disable voicemail??

Russell — Sat, 11 Mar 2023 13:16:17 GMT

How did you do it in the end. 333 is useless

Re: How to disable voicemail??

BhavThree — Wed, 12 Apr 2023 13:35:36 GMT

This network is a nightmare...NEVER AGAIN!

Re: How to disable voicemail??

BhavThree — Wed, 12 Apr 2023 13:36:38 GMT

I had Voicemail turned off for about a year but then I started getting voice messages...and I cannot find a way of switching off voicemail!! Its ridiculous!

Re: How to disable voicemail??

BhavThree — Wed, 12 Apr 2023 13:37:25 GMT

this link does not work!

Re: How to disable voicemail??

sc1999 — Wed, 12 Apr 2023 14:49:11 GMT

It does for me I just clicked on it and checked it in 2 browsers.

Re: How to disable voicemail??

Matthewhughes23 — Sun, 14 May 2023 18:32:46 GMT

Hi if your on pay as you go go to account setting-manage your account services-then there should be a option for voicemail to be turned on or off

Re: How to disable voicemail??

Moulay32 — Wed, 07 Jun 2023 10:32:28 GMT

After calling 333 from your phone. You need to select options 4, 3, 3, 1 and 3 to cancel voicemail

Re: How to disable voicemail??

4bars — Thu, 24 Aug 2023 04:58:23 GMT

@Moulay32 wrote:
After calling 333 from your phone. You need to select options 4, 3, 3, 1 and 3 to cancel voicemail

Just tried it now. NOt working.

Says "That option is not available"

Will contact support to disable voicemail. What a faff!!

Re: How to disable voicemail??

Georgina12345 — Sat, 16 Sep 2023 21:44:40 GMT

I've been trying to contact you on the phone and on chat and no help. Please I need to turn voicemail off before tomorrow afternoon as going Abroad

Re: How to disable voicemail??

sc1999 — Sun, 17 Sep 2023 06:24:28 GMT

Hi, this community is not monitored by 3. There are moderators, not full-time, who dip in and out. You will need to contact 333. Please don't ask why we customers are not allowed to do this for ourselves, obviously we cannot be trusted.

Re: How to disable voicemail??

10513 — Wed, 08 Nov 2023 10:08:14 GMT

I moved to Three to get a better deal than I had at EE where I'd been for years...but I didn't account for how bad the Three customer service was going to be.

Their onboarding is awful. Their automated phone response system is repetitive and really time-wasting. I could barely understand the two people I had to speak to - they must have been calling from Three...

It's amazing that anyone should have to ask questions as simple as activating or deactivating voicemail...

Re: How to disable voicemail??

brzeczyk — Mon, 28 Jul 2025 13:14:58 GMT

Swotch of voicemail

Re: How to disable voicemail??

brzeczyk — Mon, 28 Jul 2025 13:17:07 GMT

Switch voicemail off

Re: How to disable voicemail??

zeljes — Thu, 14 Aug 2025 09:02:51 GMT

same option not available

Re: How to disable voicemail??

zeljes — Thu, 14 Aug 2025 09:16:22 GMT

I just tried the link it worked and was quick Thank you Geluk