topic Re: Not receiving calls or texts since porting number from Vodafone in Network

Not receiving calls or texts since porting number from Vodafone

pj2412 — Wed, 31 May 2023 21:03:10 GMT

As the title says, since joining Three and porting my number from Vodafone I'm not receiving calls or text messages. Have tried all suggestions from other threads.

Would appreciate if someone could look into this? (iPhone 12 pro, iMessage is working ok).

TIA

Paul

Re: Not receiving calls or texts since porting number from Vodafone

JonathanB — Thu, 01 Jun 2023 08:31:25 GMT

Hi @pj2412,

I've sent you a reply to your PM to link you with some colleagues that can help with this.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
JonathanB

Re: Not receiving calls or texts since porting number from Vodafone

Imogen — Thu, 01 Jun 2023 12:04:05 GMT

Hi, Did you get this sorted? I’ve got same problem today.

Re: Not receiving calls or texts since porting number from Vodafone

pj2412 — Thu, 01 Jun 2023 13:26:09 GMT

No, not yet. Spoke to the tech support on chat who were useless. Then went through to complaints and chatted with them and they seemed to be more in the know. Said it would be resolved within two days. I’m. Not holding my breath though..

Re: Not receiving calls or texts since porting number from Vodafone

JonathanB — Thu, 01 Jun 2023 13:40:30 GMT

Hi @Imogen,

Sorry to hear this, I'll send you a PM just now to get you in touch with some colleagues that can help get this investigated further.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
JonathanB

Re: Not receiving calls or texts since porting number from Vodafone

pj2412 — Sat, 03 Jun 2023 10:12:27 GMT

Still no incoming calls or texts, regret switching to Three now.

Re: Not receiving calls or texts since porting number from Vodafone

owen1987 — Sat, 03 Jun 2023 16:35:58 GMT

Exactly same thing happening for me - just moved from Vodafone

Re: Not receiving calls or texts since porting number from Vodafone

owen1987 — Tue, 06 Jun 2023 20:39:21 GMT

Any luck with a fix?

Re: Not receiving calls or texts since porting number from Vodafone

pj2412 — Wed, 07 Jun 2023 06:42:17 GMT

No, still waiting. The port in team required another 48hrs to fix the issue which runs out today. Not holding my breath though.

Re: Not receiving calls or texts since porting number from Vodafone

Tim1 — Thu, 08 Jun 2023 17:35:25 GMT

I have this problem too.

Re: Not receiving calls or texts since porting number from Vodafone

Welshy2023 — Sun, 11 Jun 2023 07:18:45 GMT

Same problem just moved from ee, going to wait until tomorrow and phone customer services

Re: Not receiving calls or texts since porting number from Vodafone

Bazza29 — Thu, 31 Aug 2023 10:42:48 GMT

I am having a similar problem coming from O2. Joined three on 22.08.2023, told the number port would be completed 24.08.2023. On 24th my old sim went dead and when making a call from my 3 sim my ported number appeared on the recipients device.

However when anyone called me there was nothing, no ringtone, no voicemail, no recorded message, just a dead line. I can text people and they receive the message from the ported number but when they text back I receive nothing.

I called three on 24th and they told me it would be resolved in 2 working days.

I called again on 29.08.23 and was told the same thing another 2 working days and it had been marked as priority.

It's now 31.08.23 I spoke to them today and they asked me is the porting now complete? I was bewildered they aren't doing anything just waiting and hoping it will work. After I informed the three rep that it isn't working he said OK please allow 2 working days I have marked this as priority.

I have ported my number many times before but never had any issues like this and the service and complete lack of accountability from three is astounding. The have even tried to blame the losing carrier for the issue.

Today they gave me a PAC code and advised if I can't wait I should try another carrier. Complete and utter shambles