topic Re: Rings before Voicemail in Network

Rings before Voicemail

a_ukboy — Mon, 01 Aug 2022 18:09:08 GMT

Hello, how is it possible to increase the number of rings before the voicemail kicks in? Thanks

Re: Rings before Voicemail

StephR — Wed, 03 Aug 2022 09:06:59 GMT

Hey a_ukboy. It is possible to edit this setting, and you can choose between a 5, 10 or 15 second delay before your calls are diverted to voicemail. You can only change this setting with our help, so I've sent you a PM with more details on how to do that.

StephR

Re: Rings before Voicemail

cnasskau — Thu, 04 Aug 2022 14:32:35 GMT

I have a similar question, although I want to reduce the number of times the phone rings before the voicemail starts. Steph, can you send me a message about how to do that. Thanks

Re: Rings before Voicemail

StephR — Thu, 04 Aug 2022 15:27:19 GMT

Sure thing, cnasskau! I've sent a PM to you now, with details on how to get in touch to make that change 😊

StephR

Re: Rings before Voicemail

Pazza — Thu, 20 Oct 2022 07:54:24 GMT

I need to be able to extend the number of rings to 20 or 30 seconds before Voicemail is activated

Re: Rings before Voicemail

JonathanB — Tue, 25 Oct 2022 15:10:56 GMT

Hey @Pazza,

I'm sorry, as StephR mentioned, we only support options for 5,10, or 15 seconds. But we'll certainly pass the feedback on that you'd prefer longer ring times.

JonathanB

Re: Rings before Voicemail

Hutchison-houns — Mon, 14 Nov 2022 12:25:55 GMT

My husband wants to change his to 5 second delay but can't find a way. He's tried phoning 333 but was sent to generic chat setup. So frustrating. Is there a simple way to contact Three on this? Why can't we manage this setting ourselves?

Re: Rings before Voicemail

StephR — Mon, 14 Nov 2022 17:07:00 GMT

I'm really sorry the team didn't help your husband with this when he called, @Hutchison-houns. I'm not sure why the team would direct him elsewhere, as they should be able to help make that change.

Was your husband able to connect via webchat? I've sent you a PM with a few extra details - if those settings haven't yet been updated, follow the steps there and we'll get things sorted for him.

Re: Rings before Voicemail

RJsMum — Wed, 26 Apr 2023 15:30:53 GMT

Please can you help me with similar?

Re: Rings before Voicemail

Lloyd10 — Thu, 18 May 2023 07:58:14 GMT

Could you send me the details also my dads phone only rings 2/3 times before going to voicemail

Re: Rings before Voicemail

56 — Wed, 21 Jun 2023 13:10:07 GMT

I urgently need to change my current 15 second voicemail delay to 5 seconds. Helpdesk not that helpful. I would appreciate any urgent assistance!

Re: Rings before Voicemail

56 — Wed, 21 Jun 2023 13:45:43 GMT

I have a similar problem I want to change my setting to 5 second delay before divert and have been sent round the houses

Re: Rings before Voicemail

Buffgirl73 — Sat, 24 Jun 2023 07:26:24 GMT

I would also like to reduce the rings before voicemail, it’s too long at the moment m.

I hope you can help

Re: Rings before Voicemail

wwindebank — Fri, 14 Jul 2023 10:43:44 GMT

HI I'm new to 3, can you tell me how i can shorten my number of calls please before voicemail.

Re: Rings before Voicemail

Theresa66 — Thu, 24 Aug 2023 12:47:03 GMT

Hi ok I need to reduce the number of rings before voice mail kicks in - I see lots of people asking the same question - can’t the three employee answering just post the reply?why all the pms- but if that’s the only way - please pm me as I really need the answer

Re: Rings before Voicemail

kjohea — Wed, 06 Sep 2023 09:57:24 GMT

Please send instructions to change time before voice mail starts

Re: Rings before Voicemail

cgkhive — Wed, 20 Sep 2023 11:48:31 GMT

This topic is not great as the moderator has never posted on here how to increase/decrease the time before a call goes to voicemail. Please can this be given to us as I need it.

Re: Rings before Voicemail

MikeSinnott — Thu, 05 Oct 2023 10:06:34 GMT

Hi there, Please can you tell me how to choose a shorter delay before calls are diverted ot voicemail. Think mine must be set to 15 secs. Thank you

Re: Rings before Voicemail

Tuffers — Tue, 17 Oct 2023 13:52:52 GMT

Could you please PM me the details on how to change it too. Thanks

Re: Rings before Voicemail

Moss60 — Tue, 31 Oct 2023 15:08:09 GMT

I also need this information on how to increase the number of rings. I am on the phone to Three now and they say i have to turn off my voicemail for 7 to 10 days and then call them back and they will try to turn it back on and see if that works. That's a rubbish solution from Three Customer service as my clients need me to have voicemail unless Three is pitching itself as a mobile phone service provider for children only.