topic Re: Cannot receive calls in Network

Cannot receive calls

Ssg17 — Thu, 22 Jun 2023 12:41:44 GMT

I joined 3 a couple of weeks ago and ported over my previous number, this has gone live today but i cannot receive calls. I can call out, email, text etc but no one can contact me by phone. I am a carer for my elderly parent and this is very worrying as i am now not contactable. I have switched phone off, on, airplane mode off/on etc etc.

Come on 3, this is unacceptable.

Re: Cannot receive calls

Geluk — Thu, 22 Jun 2023 14:03:23 GMT

Call customer service on 333.

Re: Cannot receive calls

toniutsa — Fri, 23 Jun 2023 12:06:51 GMT

And don’t stop calling, and disturbing them, because we have the same problem and they say all the time, they are fixing it, but nothing happening still…

Re: Cannot receive calls

JohnD — Fri, 23 Jun 2023 12:10:46 GMT

Hey @Ssg17

I'm really sorry to hear that it's taking so long for your number to transfer over. In case this still isn't resolved I'll send you a PM to get you in touch with some colleagues that can help.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
John

Re: Cannot receive calls

Sarastagg — Fri, 23 Jun 2023 16:02:04 GMT

Did this get resolved.

Re: Cannot receive calls

toniutsa — Fri, 23 Jun 2023 17:20:47 GMT

I want to know too but…