topic Re: Playstation 5 Failed Internet Connection (5G Home Broadband Hub) in Network

Playstation 5 Failed Internet Connection (5G Home Broadband Hub)

BenjaminBubble — Fri, 21 Jul 2023 18:27:48 GMT

It's been a rough 2 weeks!

I've tried everything from resets, DNS, factory reset, changing APN, but it seems from the last firmware update I've lost all connection to the PS5 and randomly the Ring Doorbell Chime. WLAN / Wireless / 2.5G / 5G do not work!

I can't be the only one?!

I'm literally posting on here as I've exhausted every other option other than installing the firmware provided by the hub manufacturer and breaking any kind of support/warranty if I brick it!

Please help, or let me know where I can pick up the previous firmware, to see if that fixes this bug?

Thanks! B

Re: Playstation 5 Failed Internet Connection (5G Home Broadband Hub)

sc1999 — Fri, 21 Jul 2023 18:52:25 GMT

I can't help but please add router type, firmware version, basic settings as these will help others help you.

Re: Playstation 5 Failed Internet Connection (5G Home Broadband Hub)

JohnD — Mon, 24 Jul 2023 13:49:56 GMT

Hey @BenjaminBubble

That's really frustrating!

It might be worth having a look over the following thread : FYI : IPv6 Prevented VPN Connection - Three Community - 14851

The steps outlined have had a lot of success and it seems that you're having a similar issue.

Thanks

John

Re: Playstation 5 Failed Internet Connection (5G Home Broadband Hub)

DarkShigeru — Thu, 01 Feb 2024 21:45:47 GMT

Hi Benjamin,

Did you manage to find a solution? I’ve just literally started having this problem

cheers

Re: Playstation 5 Failed Internet Connection (5G Home Broadband Hub)

BigP — Thu, 22 Feb 2024 19:19:04 GMT

Same issue my PS5 is not connecting, fails the internet connection test continuously??

Re: Playstation 5 Failed Internet Connection (5G Home Broadband Hub)

DanniD — Fri, 23 Feb 2024 12:50:53 GMT

Hi BigP

Sorry to hear you're having issues with this. We'd recommend having a look at this post here to see if this helps!

Thanks
Danni