topic Re: Roaming in Network

Roaming

Nicky23 — Tue, 12 Jul 2022 09:26:13 GMT

I have followed all of the instructions on the My3 app (switched it on from settings on my phone and the app) but, whenever I leave the Wi-Fi, my data doesn’t work and I cannot receive any calls or text messages. I really need roaming to work because I am in a different city and have no way of contacting anyone or get any directions.

Re: Roaming

LeeT — Tue, 12 Jul 2022 13:07:52 GMT

Hi @Nicky23

Hope you're well. Have you made sure that you don't have a £0 spending cap on your account, preventing you from the GoRoam daily charges? You should be able to edit this within the Three App. Check this out for more information - https://www.three.co.uk/go-roam

Also to make sure that the network is connecting, go into settings, network selection and set this to automatic.

Thanks,

Lee

Employee - Retail

Re: Roaming

JonathanB — Wed, 13 Jul 2022 09:35:15 GMT

Hi Nicky,

Welcome to the Three Community.

I'm sorry to hear that you're struggling to get a connection whilst you're away. Just in case the suggestions haven't worked, I'm sending a PM to your community account, so that you can get further help with this.

JonathanB

Re: Roaming

ffs__owen — Fri, 15 Jul 2022 06:22:44 GMT

Hi Lee I have the same issue but I cannot for the life of me see where I can take off the spend cap, the option to set is is just not there for me?? Any help would be great.

Re: Roaming

LeeT — Fri, 15 Jul 2022 09:46:21 GMT

Hi @ffs__owen

It's does look like there is maintenance going on with Three app and My3 as a whole which means the Spending Limit isn't showing.

For the time being contact customer services, and they can amend it for you. Call 333, if it's easier chat here - https://www.three.co.uk/support/thankyou