topic Re: porting hassle in Network

porting hassle

PHOENIX — Mon, 07 Aug 2023 14:21:43 GMT

I requested to port my three personal number to the three business account since July. I contcated the three team and they were very helpful and I got a business account with a temporary business phone number. they assured me that everythign will be done within 30 days.

I received an email beginning of August informing that the PAC code has expired and I need to request a new one.

In the meantine directd ebits are being taken BOTH from my personal bank account as well as from my buisness bank account for a servcie that has been provided.

They asked that I contact the personal 3 team to request a new PAC because without that they can't do anything. I contacted the personal team and they seemed not to know what needs to eb done. i had toe xplain over and over again what is required. Unfortunately for me they couldn't do anything on friday as there was a maintenance scheduled during that period. I contacted them again today Monday 07/08 to ask the same thing again.

My cancellation notice is 30 days which I was ithin when I contacted the business team on the 4th of August. When I asked to cancel the business contract I wa sinformed that there's a cancellation fee of circa £400!!

I am very concerned that this is a scam to keep taking money out of mya ccount before they can do the porting. I have requested a PAC again today and it has been very painful to keep askign and explainign the same thing to the different teams.

I kindly ask that this issue be sorted asap and that my number is transferred asap. I am not impressed by the service provided as the different teams don't know what is required other than their scripted answers

Thanks

Re: porting hassle

PHOENIX — Mon, 07 Aug 2023 14:38:47 GMT

I meant to say : In the meantine direct debits are being taken BOTH from my personal bank account as well as from my buisness bank account for a servcie that has NOT been provided.

Re: porting hassle

Geluk — Mon, 07 Aug 2023 15:48:14 GMT

Try CHAT or send a direct message via Social Media.

Re: porting hassle

PHOENIX — Tue, 08 Aug 2023 11:17:18 GMT

Thank you. I tried chat but they are very scripted and can't suggest a solution other than what's on their script..

Re: porting hassle

PHOENIX — Tue, 08 Aug 2023 11:42:02 GMT

l tried chat agian this morning and calling three and they are having issues with their system. This is the message I recived on chat:

Error connecting to our phone number verification server. Type 'chat" to try again.

Is there anyone here who can help resolve this issue?