topic Voicemail access issue in Network

Voicemail access issue

Anonymous — Fri, 18 Aug 2023 17:49:57 GMT

I’ve just gone from payg on Three to sim only contract using the self same iPhone 12 retaining my original number but with a new SIM card.🤷‍♂️The problem is that I can only access voicemail by dialling 123. I’ve set up my voicemail at network end in the usual way but if I try to press the voicemail symbol in the phone app it says contact carrier. I’ve restarted the phone a number of times and removed and inserted the SIM card restarting each time. Also I’ve noticed the option to change voicemail password in settings is not showing.
Any ideas greatly welcomed.

Re: Voicemail access issue

Geluk — Fri, 18 Aug 2023 18:10:37 GMT

Just try pressing in the "1" key; works on most phones for v/mail.

Re: Voicemail access issue

Anonymous — Fri, 18 Aug 2023 18:12:57 GMT

Thank you yes I’ve just discovered that. It’s just annoying me that I can’t use the voicemail symbol. Not the end of the world just irritating lol.

Thank you again.

Re: Voicemail access issue

philipblair — Fri, 18 Aug 2023 20:09:36 GMT

I’m having exactly the same issue @Anonymous . Very frustrating as you say. The ‘spool’ link was working as of yesterday. My wife has the same sim only contract as I have and the same phone, iPhone 14 Pro Max but her voicemail is still working with the spool logo on the phone app. Are you by any chance using an esim? I recently changed tones in and have noticed a few issues that no longer seem to work as they did before, iMessage being one of them.

Re: Voicemail access issue

Anonymous — Fri, 18 Aug 2023 21:09:03 GMT

No! Just a regular SIM card!

Re: Voicemail access issue

PeteG — Sat, 19 Aug 2023 19:02:00 GMT

Hello.

Another user here, Clever-Trevor has observed the same issue and posted that they had the issue while on an iOS beta, but the issue wasn't present on the stable release of iOS. It's worth considering that this could be the source of the issue.

Pete.

Re: Voicemail access issue

Anonymous — Sat, 19 Aug 2023 19:11:11 GMT

I can’t deny you’ve got a point. As Ive said before I’m just being pedantic.
I am though grateful for the replies because I keep confusing the customer service ops. They think I want help setting up voicemail network end which I’ve already done.

Hey ho could be worse lol. 🫤