topic Re: Voicemail link on phone app not working in Network

Voicemail link on phone app not working

philipblair — Fri, 18 Aug 2023 19:24:21 GMT

Anyone else unable to access voicemail from the phone app on iPhone? When I click the ‘spool’ icon on the phone app I get a message, “Cannot contact to Voicemail. Call your service provider assistance”. I’ve tried Three Chat but haven’t got anywhere with them. I can access voicemail by dialling 123, but the icon at the bottom of the screen in the phone app won’t work.

Re: Voicemail link on phone app not working

Anonymous — Fri, 18 Aug 2023 21:36:24 GMT

Yes me!!! Exactly the same as you iPhone 12.

Re: Voicemail link on phone app not working

Anonymous — Sat, 19 Aug 2023 08:37:24 GMT

Just spoke to customer service and they admit they have no idea which is honest and fair enough. So do any moderators have any idea at all pl???

Re: Voicemail link on phone app not working

Clever-Trevor — Sat, 19 Aug 2023 18:15:17 GMT

Are you on public beta iOS 17 ? ( as I see same on beta but not on 16x)

Re: Voicemail link on phone app not working

Anonymous — Sat, 19 Aug 2023 18:21:11 GMT

Yes I am. Strangely,including me you’re the third person who’s having the same issue!

Re: Voicemail link on phone app not working

PeteG — Sat, 19 Aug 2023 18:56:29 GMT

Hello.

As it's not an issue I've come across my self, it might be worth considering that the iOS beta is responsible for the issue. If that's the case, you can rollback onto the latest stable release, or stick with it until the final release comes along and hopefully the issue will be solved in that release.

Pete.

Re: Voicemail link on phone app not working

Anonymous — Sat, 19 Aug 2023 19:05:50 GMT

I’m literally just porting my original number back into Three as it was originally a payg number on Vodafone but is coming into Three as pay monthly.My port completes Monday (21/8 which means until then the Vodafone sim is still active. And yes you’ve probably guessed that when I put the Vodafone sim into my phone the voicemail button works ok. 🤷‍♂️

Thanks for replying though. I think I’m just being pedantic.

Re: Voicemail link on phone app not working

philipblair — Sat, 19 Aug 2023 19:52:08 GMT

Hi, Yes I am on iOS beta 17.

Re: Voicemail link on phone app not working

philipblair — Sat, 19 Aug 2023 19:53:17 GMT

iOS beta doesn’t appear to be the issue. My wife’s phone is also on iOS beta 17. She isn’t having the same issue.

Re: Voicemail link on phone app not working

Anonymous — Sat, 19 Aug 2023 19:54:15 GMT

Thank you for that.

Re: Voicemail link on phone app not working

Gerard3841 — Mon, 21 Aug 2023 04:33:11 GMT

Exact same problem

Re: Voicemail link on phone app not working

Anonymous — Fri, 25 Aug 2023 15:14:51 GMT

For some reason my voicemail link on my iPhone is now working!