Can't get mobile data since coming home from aboard.

Mamcleod — Sat, 26 Aug 2023 17:02:17 GMT

Can't get data after coming back from aboard. Can get texts and call. Can't get data when put SIM in another phone either. Been talking to 3 for 3 weeks still no help. Done all resets on phone, still no lack. V frustrating!!!

Re: Can't get mobile data since coming home from aboard.

JonathanB — Tue, 29 Aug 2023 09:06:56 GMT

Hi @Mamcleod,

This sounds super frustrating. Have you been able to access your account from the App or a browser over Wi-Fi to check if you still have data available on your allowances there?

It's also worth checking if you can access three.co.uk as we don't count data used to connect to our website. It might help determine if the issue is relating to your plan or a more technical problem.

Let me know, and that may help us point you in the right direction to get this fixed.

Thanks,
Jonathan

topic Re: Can't get mobile data since coming home from aboard. in Network

Can't get mobile data since coming home from aboard.

Re: Can't get mobile data since coming home from aboard.