topic Re: Can't use my phone in Canada in Network

Can't use my phone in Canada

Stowboy — Mon, 18 Jul 2022 02:39:11 GMT

Hope someone can help me as I'm in Canada and I can't connect to a network.

I've just been in the US and had no problems. I was automatically connected and was able to use my phone throughout my stay. Since arriving in Canada I've had nothing.

I purchased a pay as you go sim and data pack to use abroad and a check of my setting show the international roaming enabled alongside international calls etc.

Any suggestions

Re: Can't use my phone in Canada

LeeT — Mon, 18 Jul 2022 11:36:39 GMT

Hello @Stowboy,

Hope you're alright!

Sorry to hear you're having some issues whilst roaming in Canada. The PAYG GoRoam would work fine in USA as you've already experienced, however Canada isn't on our GoRoam list. This means it wouldn't connect whilst there as Three do not cover the country. I'd suggest using the free WiFi where you can, if not then potentially buying a local SIM?

For future reference check out all GoRoam destinations here - https://www.three.co.uk/go-roam

Thanks,
LeeT
Employee - Retail

Re: Can't use my phone in Canada

StephR — Mon, 18 Jul 2022 14:27:10 GMT

Hi Stowboy 👋 I hope you’re enjoying your trip, despite this blip with your phone.

As Lee’s explained, you’ll have been able to use your data pack in the USA, as it’s one of our Go Roam Around the World destinations.

However, as Canada isn’t included in Go Roam, any use of your data, minutes or texts there is chargeable. This means you would need to have cash credit available to use those services. You can see the costs of using each service on our Canada destination page.

I’d back Lee’s great suggestions of sticking to Wi-Fi or using a local SIM until you’re back home or in another Go Roam country.

StephR

Re: Can't use my phone in Canada

Stowboy — Mon, 18 Jul 2022 15:03:53 GMT

Thanks to both of you. I feared that might be the case so I'm off round the corner for a local Sim!

Re: Can't use my phone in Canada

Cararoo — Tue, 13 Aug 2024 23:39:15 GMT

Hopefully one of these days, Three UK would reconsider and revisit to add Canada as part of their roaming destinations. Thanks

Re: Can't use my phone in Canada

JonathanB — Wed, 14 Aug 2024 09:10:17 GMT

Hey @Cararoo,

We have added Canada to Go Roam quite recently in fact. You can read more in our article

Thanks,
Jonathan