topic Re: Are Three fixing problems in Network

Are Three fixing problems

Ian_M — Tue, 05 Sep 2023 07:51:42 GMT

According to Ofcom there's no problem but there is

Re: Are Three fixing problems

sc1999 — Tue, 05 Sep 2023 07:57:14 GMT

It may take a while for the images to load so where did get the info from.

Re: Are Three fixing problems

doc1964 — Tue, 05 Sep 2023 08:38:41 GMT

I had issues this morning as well, detector down stayed no problems but home broadband was not working. Reboot the router and it has come back but is a bit slower than usual.

Re: Are Three fixing problems

sc1999 — Tue, 05 Sep 2023 09:02:58 GMT

Have you checked 3's network status checker?

Re: Are Three fixing problems

doc1964 — Tue, 05 Sep 2023 09:05:55 GMT

Hi there, i did and it shows same message that it has for ages, they are working on other masts in the area so service may be affected. As i mentioned though, this message never seems to get updated not does it give expected date of completion. Today is the first time i have had no service from the router at all but on rebooting it seems to be getting there. Thank you.

Re: Are Three fixing problems

sc1999 — Tue, 02 Jan 2024 16:23:26 GMT

The only other option is to chat with the social media team as they can access engineers. Why does my predictive text offer me all words from chat?

Re: Are Three fixing problems

doc1964 — Tue, 05 Sep 2023 09:25:23 GMT

Thanks again for your reply. At the moment it is back up and running. Download speed of 274 and upload of 76 mbps so quite happy with that.

Frustratingly however, the coverage checker for home broadband states my house does not qualify for 5g and only offers me 4g. I was able to get the 5g router from a 3 shop on a month to month contract as the month to month deal on 4g was no longer available in store, only online. Hopefully when mast issues are resolved i can swap over to 2 year 5g deal.

As an aside, my mobile phone contract is with id mobile using 3 network and i get download speeds of over 600 with phone. Think my mesh network and fact i have over 50 smart products connected impacts on home speed as well.

Cheers.

Re: Are Three fixing problems

Ian_M — Wed, 06 Sep 2023 06:29:35 GMT

I don't if it's just me but if I was running a company like Three I'd be checking Three community then I would talk to to engineers to get a status update I wouldn't wait till a customer asked me

Re: Are Three fixing problems

Ian_M — Wed, 06 Sep 2023 06:30:58 GMT

Info was taken in the SE18 6AB area of London

Re: Are Three fixing problems

sc1999 — Wed, 06 Sep 2023 07:21:34 GMT

I doubt they have the staff numbers to be that proactive.

Re: Are Three fixing problems

Ian_M — Wed, 06 Sep 2023 07:25:41 GMT

That's true otherwise if they read Trustpilot reviews they'd be crying to much to do anything about it anyway 😂

Re: Are Three fixing problems

sc1999 — Wed, 06 Sep 2023 07:49:27 GMT

As of now in the SE18 6AB area of London:

We’re fixing an issue with our network in this area

We’re sorry for any disruption you experience. Our engineers are working on masts nearby, which means the rest of our network is handling more traffic than usual.

Updates on our work will be posted here. We’re working as fast as we can to build a better, stronger network in your area.

You can find more help and advice below. And you can read more about our Big Network Build here.

Last updated on 08:45 am 06 September 2023.

Re: Are Three fixing problems

Ian_M — Wed, 06 Sep 2023 07:56:38 GMT

Same message for 9 months now a house builder as probably built 50 houses in that time 😂

Re: Are Three fixing problems

doc1964 — Wed, 06 Sep 2023 08:29:35 GMT

That's the same message i have seen continuously, really frustrating.

Re: Are Three fixing problems

sc1999 — Wed, 06 Sep 2023 10:32:12 GMT

3 are not signed up to this, why not?

Automatic compensation: What you need to know - Ofcom

Re: Are Three fixing problems

Ian_M — Thu, 07 Sep 2023 07:03:13 GMT

Because if they did they'd probably go bankrupt 🤣

Re: Are Three fixing problems

Ian_M — Tue, 12 Sep 2023 06:58:21 GMT

Personally I don't think Three are working on any masts near me I spoken on webchat a couple of times problem fixed for about 30 minutes then download speed crashes

Re: Are Three fixing problems

Ian_M — Wed, 13 Sep 2023 06:13:18 GMT

Had a chat with someone from Three who actually told me the truth there's no fixed time to upgrade so he gave me a discount on my bill

Re: Are Three fixing problems

sc1999 — Wed, 13 Sep 2023 06:22:11 GMT

They did the same for me 6 months ago and for the duration of my contract.

Re: Are Three fixing problems

Ian_M — Wed, 13 Sep 2023 08:06:44 GMT

Same here