topic Re: Evidence of no service in Network

Evidence of no service

Charlotte_ferg1 — Wed, 20 Sep 2023 03:27:04 GMT

So my number took 7 days to port (12th-19th) during this time I could not receive calls or messages

because of this I ended up missing an appointment which I didn’t know I had as they sent the details through a message to my phone when I still wasn’t able to receive messages

I now need proof that I couldn’t receive calls or messages for the 7 days to prove why I missed the appointment otherwise they won’t give me another one and I’ll be back on the waiting list for months!

anyone know how I can get this proof?

Re: Evidence of no service

sc1999 — Wed, 20 Sep 2023 05:49:17 GMT

I know how you feel. I seriously worry about missing appointments, especially NHS, so I suggest that you message Jonathan.

https://community.three.co.uk/t5/user/viewprofilepage/user-id/6

Re: Evidence of no service

JonathanB — Wed, 20 Sep 2023 08:44:11 GMT

Hi @Charlotte_ferg1,

I'm really sorry that your port took so long and that you missed these important messages whilst this was going on.

I'm not sure if you saw my PM but I messaged you details of a team to help escalate the porting issue. I'm glad to hear this was sorted in the interim, but if you pop through to chat with them then I'm sure they will be happy to detail the issue so that you can take some screenshots of the chat, or possibly arrange a summary email.

Thanks,
Jonathan