topic Re: Call Forwarding from UK to EU in Network

Call Forwarding from UK to EU

Pissedparrot — Mon, 25 Jul 2022 18:18:50 GMT

If I set call forwarding from my pay monthly number to to a PAYG number, will I be charged roaming charges on my pay monthly account?? The PAYG gives me free roaming in the EU.

Re: Call Forwarding from UK to EU

JonathanB — Tue, 26 Jul 2022 10:12:27 GMT

Hey Parrot,

Welcome to the Three Community.

That's a great question. I'm interpreting this as the PAYG SIM is coming with you to the EU, and you'll be leaving the pay monthly SIM in the UK?

If that's the case, then when someone calls your pay monthly, it will be making a diverted call to a UK number so as long as you have an inclusive, or unlimited allowance the diverted call is covered.

There's just one thing you need to be aware of. Whilst PAYG accounts do get to roam without the daily charge, it is against our fair use policies to take a PAYG for the express purpose of having a free incoming line abroad (See your price guide for more info). Make sure that you top up before leaving, and make at least some level of usage on the PAYG, so that this doesn't flag up as abuse of the service.

Hope this helps.
JonathanB

Re: Call Forwarding from UK to EU

WestyOfPoole — Wed, 07 Aug 2024 08:05:11 GMT

Similar idea here. I have purchased a Lebara SIM (30 day rolling contract) which has inclusive EU Roaming, where as my Three contract SIM doesn't.

I assume that the call divert needs to be instigated/set-up before leaving the UK.

Re: Call Forwarding from UK to EU

JonathanB — Thu, 08 Aug 2024 12:01:21 GMT

Hi @WestyOfPoole,

I think the topic might have the info you're looking for.

Hope this helps!
Jonathan