topic Roaming issues America in Network

Roaming issues America

Frustrated23 — Wed, 11 Oct 2023 03:28:33 GMT

Hi currently have a PAYG sim with the 10gb top up for roaming in the USA.
I can use the data and call other Three mobile numbers but not other numbers not on Three network. I am travelling with three others and we all have the same issues.
Can anyone help???

Re: Roaming issues America

Geluk — Wed, 11 Oct 2023 10:59:09 GMT

Best to send them a direct message via social media eg "X"

Re: Roaming issues America

JonathanB — Thu, 12 Oct 2023 14:29:30 GMT

Hi @Frustrated23,

If this has only been an issue since arriving in the USA, check to make sure you're dialling the numbers with +44 instead of 0 at the start. Sometimes it can cause issues when roaming if numbers aren't in international format. I'm assuming the numbers that aren't on Three are other UK numbers?

Also check in your settings for network or carrier selection, if this is set to manual you can test alternative providers that are in range to see if they give you service.

Thanks,
Jonathan