topic Re: I can't receive calls or messages in Network

I can't receive calls or messages

Tobiebaby — Thu, 12 Oct 2023 17:20:16 GMT

I recently ported my number from Lyca to Three. since then I am unable to receive any calls or texts, can make and send them though. People who call me receive a message stating number called not recognized. I've been going to the store for a week now and nothing's changed. Pls help, it's so frustrating @JonathanB @JohnD

Re: I can't receive calls or messages

JonathanB — Fri, 13 Oct 2023 16:41:31 GMT

Hi @Tobiebaby,

We appreciate your frustration. Lyca were victim to a cyberattack last week and this has disrupted many of their core systems, as well as delaying any ports from their service. We're chasing updates with them regularly and hope to have all delayed ports completed soon.

Thanks,
Jonathan

Re: I can't receive calls or messages

Tobiebaby — Sat, 14 Oct 2023 11:22:57 GMT

Alright, thank you. But it's so frustrating. how soon should I expect a solution?

Re: I can't receive calls or messages

LLL — Thu, 19 Oct 2023 12:51:12 GMT

Hi, have you got it resolved?

Re: I can't receive calls or messages

JonathanB — Mon, 23 Oct 2023 10:26:34 GMT

Hi @Tobiebaby,

Sorry for the delay in updating you. Most Lyca ports that were delayed have now completed. Are you still experiencing these issues with receiving calls and texts?

Thanks,
Jonathan