topic Re: No internet connection on mobile data in Network

No internet connection on mobile data

OfficeOne — Mon, 01 Aug 2022 09:55:19 GMT

Hi, I have enough data, but have no internet connection on mobile data. I am on 4g. I have checked but there are no network issues where I am. I have turned airplane mode on and off, shut down and restarted my phone, but no luck.

3 Live Chat is not available and so I rang 3, but have been on hold for a long time. No messages to say you are X in the queue, just all quiet. I have tried ringing twice.

Does anyone have any suggestions what I can do please?

Re: No internet connection on mobile data

StephR — Mon, 01 Aug 2022 11:21:34 GMT

Hey OfficeOne, welcome to Three Community.

We’re aware a technical issue impacted calls and data for some customers this morning, 1 August 2022. I'm sorry you've been caught up in that, and that you've not been able to speak to our customer service team yet. Thanks for trying all those troubleshooting steps though.

This issue has now been resolved, and resetting your network settings should get you connected again. Let us know what model of phone you're using if you need a hand finding that setting, or if you're still having trouble connecting.

StephR

Re: No internet connection on mobile data

SimonQuaker77 — Sun, 28 May 2023 19:18:14 GMT

I can never get a good signal and in my flat I cannot get any it rare when I have. My mobile phone won’t connect to the free Wi-Fi.

I pay £84 a month for my mobile phone plus 2 more devices that is another £30.58. I am very unhappy with it and would like to have my services working flawlessly considering the £144.58 a month I pay. I pay all my bills (occasionally late by no more than a week) I should be returned the courtesy for my loyalty.

Re: No internet connection on mobile data

Marvel67 — Mon, 03 Jun 2024 00:35:02 GMT

Hi Simon I have same issue as your self.it been like this for about 8 months now and it always drops out about 10 times a day. I think three are rubbish. They don't do any thing to help I have until October then I'm getting rid of them. I suggest to go elsewhere where as these are not bothered about any issues. I feel your frustration.

Re: No internet connection on mobile data

Mujju786 — Sun, 07 Jul 2024 16:39:40 GMT

Facing same issue

Re: No internet connection on mobile data

Jo5 — Sun, 06 Oct 2024 12:04:42 GMT

I had the same thing yesterday and today! This is exactly why I’m leaving three…

Re: No internet connection on mobile data

PeteG — Mon, 07 Oct 2024 18:38:34 GMT

Hello, Jo.

That's not so great. While the network does what they can to keep things running for everyone at all times, there's always going to be occasions where there will be bumps on the road. This is true of all providers.

I'd recommend reaching out to the Support Team so that they can check out why you have no connection, and perhaps they can resolve it, or give you an idea of what's going on.

Pete.

Re: No internet connection on mobile data

nelina20 — Sat, 11 Jan 2025 14:58:36 GMT

I lost the mobile data on both mine and my partner's phones since 14.30 today 11/01/25

Re: No internet connection on mobile data

PeteG — Sun, 12 Jan 2025 09:20:49 GMT

Hello, Nelina20.

That's not so great. There might be an issue local to you that's impacting both phones. You can find out more using the Service Status tool, which might give you an idea of what's going on and how long it may take to resolve.

Pete.

Re: No internet connection on mobile data

Mandyscats — Tue, 17 Jun 2025 11:17:51 GMT

It's now 2025...four years of no mobile data problems but since Feb of this year's it's been diabolical from around 1pm through to 6 pm no mobile data.,...and I'm not the only one.,. It's time to invest, no where near enough masts ...it's the UK and where it comes to mobile networks we're as bad as a third world country, we are far behind the rest of Europe and the money wasted by Customers expecting a much better service is beyond ridiculous....I only get 60GB now because I don't see the point in buying and wasting money on unlimited when most of the time THERES NO SIGNAL ...all I keep getting is Network unavailable 😑