Number transfer issue

fordybee — Wed, 08 Nov 2023 18:25:41 GMT

I recently changed to Three on a contract with a new iPhone 13 and requested a number transfer. I have had a text today telling me the number has been transferred but my mum sent me a text message and I haven’t received it. If I text her, it says on her phone that it’s come from the original 3 number, not my ported number. She can reply to that and I get it, but not if she sends to my ported number. If she calls me, I can receive the call. I’ve looked in Settings - Phone and my number is listed as the original 3 number. I’ve tried changing it to my ported number but when I press “save” it just goes back to the 3 number. I’m stuck! Please help…

Re: Number transfer issue

fordybee — Wed, 08 Nov 2023 19:41:46 GMT

I’ve sorted this now - please ignore.

Although for anyone who suffers the same issue, I turned off iMessage (settings>messages) and then turned the phone off for 10 mins. Turned it back on and checked settings>phone>my number and it now has the correct number. Turned iMessage back on. All good.

topic Number transfer issue in Network

Number transfer issue

Re: Number transfer issue