topic Re: PAC switching form error in Network

PAC switching form error

Aimz2688 — Sat, 14 Oct 2023 23:46:55 GMT

Hello,

I have been trying unsuccessfully to switch over my number (EE) to my new three sim for over a week now.I have the PAC code for my EE sim and i have activated my new three sim and input all the relevant details needed for the switching form in the format they have asked me to but everytime ive tgotten to the end and tried to actually submit the form it comes up with the error message of "We are unable to process your request at this time, please try again later." But as stated i have tried several times over the week and on different browsers and devices despite this it still has yet to change.

I have tried calling three but the automated answer for PAC switching just directs you back to the form. I have also emailed three customer service but they have yet to reply (supposedly 24 hrs buts its been days now). And obviously pac codes only last 30 days until you must request a new one which i'd rather not have to do as it was quite a faff to get in the first place and it'd mean paying for 2 sims for another month.

If anyone knows how to remedy this, any help you can offer will be appreciated

Re: PAC switching form error

JonathanB — Mon, 16 Oct 2023 11:48:00 GMT

Hi @Aimz2688,

I'm not aware of any current issues with the port in form online, but we'll be happy to take a look into it. I've sent you a PM to get you in touch with some colleagues that will help get your port in arranged.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Jonathan

Re: PAC switching form error

mike-waite5 — Mon, 06 Nov 2023 15:41:35 GMT

I have the same issue - could you post the resolution?

Re: PAC switching form error

JonathanB — Tue, 07 Nov 2023 14:36:34 GMT

Hi @mike-waite5,

We won't be able to give a solution to this on the community, but I've sent you a PM to get you in touch with some colleagues that can help.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Jonathan

Re: PAC switching form error

3hb91 — Sun, 12 Nov 2023 08:37:49 GMT

Hi i’m having the same issue, could you point me in the right direction please?

Re: PAC switching form error

JohnM — Tue, 14 Nov 2023 12:46:22 GMT

Hello @3hb91,

We are sorry to hear you have this issue also,

I have sent you a private message with more information on this.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

John M

Re: PAC switching form error

GregDB — Tue, 14 Nov 2023 21:53:24 GMT

Same issue here

GregB

Re: PAC switching form error

JohnM — Wed, 15 Nov 2023 09:22:53 GMT

Hey @GregDB

That's not ideal!

I will send you a private message with more information.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

John M

Re: PAC switching form error

nathanalbon — Mon, 27 Nov 2023 18:49:40 GMT

Hi John. I'm having the same issue. Please can you help? Thank you.

Re: PAC switching form error

nathanalbon — Mon, 27 Nov 2023 18:52:15 GMT

Hi John, I'm having the same issue. Please can you help? Thank you.

Re: PAC switching form error

ixxZed — Tue, 28 Nov 2023 23:13:39 GMT

Hi John

I'm having the same issue

Re: PAC switching form error

ixxZed — Tue, 28 Nov 2023 23:14:10 GMT

Hi Jonathan

I'm having the same issue

Re: PAC switching form error

JonathanB — Wed, 29 Nov 2023 16:45:02 GMT

Hi @nathanalbon,

Can you share a link to the page in question? Screenshots may be handy here too, but please ensure not to share any private info like your number or PAC.

Does the same error occur on multiple browsers or devices?

Thanks,
Jonathan

Re: PAC switching form error

rpk44 — Sun, 31 Mar 2024 17:00:29 GMT

Hi,

I am having the same issue having tried 5 different browsers. Please can you advise how I resolve this. Thanks

Re: PAC switching form error

rpk44 — Sun, 31 Mar 2024 17:05:04 GMT

Hi John,

I am having the same issue having tried 5 different browsers. Please can you advise how I resolve this. Thanks

Re: PAC switching form error

Blessinga — Mon, 01 Apr 2024 00:10:31 GMT

I am having the same issue. I need help please.

Re: PAC switching form error

rpk44 — Mon, 01 Apr 2024 09:47:21 GMT

I have now managed to resolve this by using the live chat / digital assistant.

Re: PAC switching form error

rpk44 — Mon, 01 Apr 2024 09:48:50 GMT

I have now managed to resolve this using the Live Chat / Digital Assistant

Re: PAC switching form error

White_lightning — Wed, 06 Nov 2024 20:57:38 GMT

I’m having the same issue. Won’t accept my pac code

Re: PAC switching form error

KateS — Thu, 07 Nov 2024 13:22:20 GMT

Hey @White_lightning,

Welcome to the Three Community.

I'm sorry to hear you've had trouble processing your PAC request.

Have you been entering the PAC using the online form? Are you getting an error message?

If you reach out to our Customer Service team, they'll be able to take the code from you and initiate the number port.

Thanks,
Kate