topic Re: Internet not connecting in Network

Internet not connecting

Snow78 — Thu, 30 Nov 2023 18:17:13 GMT

I have a prepaid sim and it’s just stopped connecting to the internet. It shows up as 4G but I’m not able to open any internet based apps or pages. It was working earlier today when I was in Belgium but hasn’t worked since I got back to London. Please help! Im visiting here and desperately need internet access. I definitely have data available!

Re: Internet not connecting

sc1999 — Thu, 30 Nov 2023 19:31:52 GMT

Is mobile data turned off?

Re: Internet not connecting

Snow78 — Fri, 01 Dec 2023 08:16:41 GMT

No it’s on

Re: Internet not connecting

JonathanB — Mon, 04 Dec 2023 13:01:42 GMT

Hi @Snow78,

Are these issues still persisting? If you try switching the phone off and on a couple of times, and toggling airplane/flight mode on and off a couple of times does this help?

Thanks,
Jonathan