topic Re: Im having problems with my connection in Network

Network Issues - 01/12/2023

JonathanB — Sat, 02 Dec 2023 16:30:43 GMT

Hi Everyone,

A number of customers may be experiencing issues with our network. We are aware of what the issue is and our engineers are working to fix it as soon as possible. We apologise for any inconvenience caused.

Hopefully this will be resolved soon, please refrain from starting new threads about network issues in the meantime, I expect this will be the same issue in most cases and the service will be restored as soon as possible.

All the new threads created about this today will be merged onto this one so that we can update you all accordingly.

Thanks,
Jonathan

**Update 02/12/2023 1125**

Following yesterday’s network issue the majority of services have been restored.

We’re still seeing a small number of customers not connecting correctly to our network and our engineers are working to fully fix this.

We apologise for any inconvenience caused.

**Update 02/12/2023 1630**

Following yesterday’s network issue services have now been fully restored. If anyone is still having an issue, they should fully restart their device to reconnect to our network. We apologise for any inconvenience caused.

Sudden drop in mobile signal SR6

robinta1967 — Fri, 01 Dec 2023 11:34:32 GMT

As above.

My mobile signal is virtually unusable indoors specifically at home since around 4-5 weeks ago.

I would have thought this was handset related, but my wife is also on 3,with a different phone brand.

It's consistently bad, but I've had many 3 phones over the years without issue - and this handset was also fine over the first 5 months i had it.

There's no change to the house itself, and as we don't have 5g I have the network set to 3g/4g auto.

According to the network checker everything is OK in my area.

I haven't contacted 3 directly so far.

Cheers

Robin

No service on sim card

Stitch626 — Fri, 01 Dec 2023 11:46:57 GMT

Has anyone been told why there is no service to SIM cards and why there's a fault

Re: No service on sim card

Geluk — Fri, 01 Dec 2023 12:03:27 GMT

It must be isolated to you then! Input postcode on "3" network coverage page.

Re: No service on sim card

Stitch626 — Fri, 01 Dec 2023 12:06:13 GMT

There is signal then it drops then it comes back and drops again

Re: No service on sim card

mo1234 — Fri, 01 Dec 2023 12:07:23 GMT

It's not isolated. I'm the same as of this morning. It came back for an hour then no service since

No service

mo1234 — Fri, 01 Dec 2023 12:12:36 GMT

No service on sim card as of this morning. Came back for half an hour then went off again. Why

Re: No service on sim card

Stitch626 — Fri, 01 Dec 2023 12:16:17 GMT

It could be congestion on the nearest mast according to automated three phone call

Re: No service on sim card

mo1234 — Fri, 01 Dec 2023 12:20:25 GMT

I can't get anyone on the live chat

Re: No service on sim card

Stitch626 — Fri, 01 Dec 2023 12:25:13 GMT

I know me too if u call them on 333 or the long number and input ur phone number and choose option 4 and then option 3 then listen for signal option that's where it should tell you if it's congestion or a fault

Re: No service on sim card

mo1234 — Fri, 01 Dec 2023 12:37:00 GMT

Can't dial anything from my phone.. but the service has just come back again

What’s happening to network with three in Swindon can't even work today

Timor — Fri, 01 Dec 2023 12:47:31 GMT

What’s happening to three network today in Swindon can’t even work am loosing money now.

Unable to receive OTP after reregistering.

GunnGin — Fri, 01 Dec 2023 14:34:15 GMT

Hello,

I have reregistered and logged in. The next message say to type in a one-time passcode. I cannot receive the passcode and cannot receive any calls.

Can anyone help resolve this?

Thank you

[Resolved]

home broadband

sharon-g-16 — Fri, 01 Dec 2023 14:33:42 GMT

my router isnt working just has a red light+one white, ive tried restarting it but same.. tried live chat but no operators available

Re: No service on sim card

Littlebrook — Fri, 01 Dec 2023 14:35:44 GMT

Same here. It says no operator available. No signal on the phone for last few hours and 5g hub is down as well

No service in RG2 area

Littlebrook — Fri, 01 Dec 2023 14:39:59 GMT

No signal on the mobile and 5g hub. Can’t make calls or access internet. RG2 area

Re: What’s happening to network with three in Swindon can't even work today

JonathanB — Fri, 01 Dec 2023 14:43:29 GMT

Hi @Timor,

A number of customers may be experiencing issues with our network. Our engineers are working on the issue now to fix it as soon as possible. We apologise for any inconvenience caused.

Thanks,
Jonathan

No service in BS20. What’s going on???

Rosh — Fri, 01 Dec 2023 14:46:14 GMT

No service in BS20. What’s going on???

Home broadband

Bhargabk1994 — Fri, 01 Dec 2023 15:12:37 GMT

I’m not able to connect to internet with three 5G broadband since 1hr. Trying to chat with customer care but no one are available. Red globe symbol is showing on Wifi broadband.

Re: No service on sim card

Stitch626 — Fri, 01 Dec 2023 15:15:27 GMT

Mines gone down again