topic Re: Hello in Network

Hello

Prabhjot1 — Wed, 06 Dec 2023 18:41:35 GMT

hello. I am unable to make calls from my phone since yesterday. They saying that service does not now exist to this number

Re: Hello

sc1999 — Wed, 06 Dec 2023 19:38:50 GMT

Hi, are you payg or contract? If you are on PAYG when did you last make a chargeable call as the number is cancelled if no chargeable activity for 180 days. Have you paid your bill or do you have credit?

The next thing to do is try customer services or live chat again and see if you can speak to someone who is prepared to work a bit harder and actually help you.

Re: Hello

JonathanB — Thu, 07 Dec 2023 14:56:48 GMT

@sc1999 all good suggestions there.

@Prabhjot1, if you can let us know on the above then we may be able to help but we'll need more info to make any suggestions.

The message you've advised does suggest that the number isn't currently connected, so as mentioned PAYG numbers disconnect after 6 months without chargeable use. You've not been in touch to change, or cancel your number? Have we sent you any texts or notifications recently that could be relevant?

Thanks,
Jonathan