topic Re: Data roaming not working in Network

Data roaming not working

Deanj — Thu, 07 Dec 2023 16:11:12 GMT

I've been on 3 for years and as such have the Daily Go Roam Pass - EU & ATW on my account.

Recently I've not been able to get data when travelling (France and Singapore), SMS and voice calls have worked fine.

- roaming is enabled, data is enabled, network is connected, manually selected other networks, restarted multiple times, switched to airplane mode and back multiple times, tried to reset network settings but nothing works.

2 hours with customer service when in Singapore only resulted in them suggesting I manually change the apn type in apn settings to mms + internet, which is currently default,mms,supl,xcap. I can't do this though as the apn settings seem to be locked.

I have a pixel 6 running android 14, anything else that I should be doing?

Re: Data roaming not working

PeteG — Fri, 08 Dec 2023 20:41:37 GMT

Hello there.

Roaming issues can be super frustrating. It sounds like you've already tried a bunch of things that we'd normally check.

How long have you been away? You said that it's not been working recently, how recently would that be?

Pete.

Re: Data roaming not working

Deanj — Fri, 08 Dec 2023 23:57:12 GMT

@PeteG wrote:
Hello there.
Roaming issues can be super frustrating. It sounds like you've already tried a bunch of things that we'd normally check.
How long have you been away? You said that it's not been working recently, how recently would that be?
Pete.

3 days ago, and will be in roaming countries again from Monday.

Re: Data roaming not working

PeteG — Sat, 09 Dec 2023 18:14:50 GMT

Are you able to check on your phones usage tracker to see how much, if any data was used while roaming recently?

Pete.

Re: Data roaming not working

Deanj — Sun, 10 Dec 2023 00:41:45 GMT

There is no number for roaming specifically, but the data usage graph shows no data usage during that period.

Re: Data roaming not working

PeteG — Sun, 10 Dec 2023 18:34:16 GMT

Before this period of roaming in the last 3 days, when was the last time you used roaming?

Re: Data roaming not working

Deanj — Mon, 11 Dec 2023 01:49:15 GMT

A day trip to France in September which also didn't work. Last one that I can recall working would have been Portugal in July.

Re: Data roaming not working

JonathanB — Mon, 11 Dec 2023 11:43:55 GMT

Hey @Deanj,

I'm sorry to hear of all the disruption this has been causing. You mentioned you'll be abroad again today, is the same issue continuing? If so, please let me know and I'll get you in touch with some more help.

Thanks,
Jonathan

Re: Data roaming not working

Deanj — Mon, 11 Dec 2023 14:07:18 GMT

Yes, arrived in Singapore today and same issue.

Re: Data roaming not working

JonathanB — Mon, 11 Dec 2023 15:31:13 GMT

Thanks, for getting back to me @Deanj, I'll send you info by PM of some colleagues who can look into this further.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Jonathan

Re: Data roaming not working

Pickausername12 — Fri, 26 Apr 2024 05:16:00 GMT

I have the same issue and tried updating or adding a new access point with mms+internet to my Google pixel 7 but I couldn't select the access point once I'd added it and I can't change the default. I've always had issues when roaming with this phone, it's very frustrating!

Re: Data roaming not working

PeteG — Sat, 27 Apr 2024 13:51:37 GMT

Hello.

That sounds like a frustrating problem to have while traveling.

It would be best to use the default network settings in order to ensure everything is configured correctly. If you're still having issues while roaming, what exactly is happening with the phone or connection?

Pete.