topic Re: Deactivate voicemail in Network

Deactivate voicemail

Hotrocks68 — Thu, 14 Dec 2023 19:11:45 GMT

Hi,

I’ve had many phone providers over the years but i can’t believe its impossible to deactivate boicemail with 3.I did the online chat recently and was tokd it would be deactivated, i even got a confirmation message the following day.

But its still on.I finally managed to talk to someone on the phone who said ‘it is deactivated’ ….But why am i still getting voicemail i asked!

Any ideas please?

Re: Deactivate voicemail

sc1999 — Thu, 14 Dec 2023 19:30:56 GMT

The answer is either it takes time, the last system upgrade has slowed things down or the person you spoke to has done nothing.

I still cannot get an answer as to why 3 don't trust its customers with this simple action. Vodafone and O2 just require you to dial a number. Hopefully, one of these numerous system upgrades will give us control.

Re: Deactivate voicemail

JonathanB — Fri, 15 Dec 2023 14:10:53 GMT

Hi @Hotrocks68,

I'm sorry to hear the team didn't seem to be able to deactivate your voicemail. When this is updated it usually takes effect immediately.

I'll send you a PM so we can get you in touch with some colleagues who will help.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Jonathan

Re: Deactivate voicemail

Jacko — Thu, 27 Jun 2024 09:54:29 GMT

I don't know what boicemail is. I don't think I have it!

Re: Deactivate voicemail

Hunain1983 — Wed, 26 Feb 2025 18:18:31 GMT

Had this again today. Personal greeting automatically deleted for the 8th tine and i needed to record a new one. Three keep on resetting it to default randomly. Any ideas why this is happening?