topic Re: Can’t receive calls and text in Network

Can’t receive calls and text

Nonso1990 — Sun, 24 Dec 2023 19:38:16 GMT

Pls can someone help me out.

I recently ported from lyca to three and can’t receive calls or text for over 25 days now and every time I call three they keep telling me it’s been looked into and it’s been over 25 days. This is very frustrating as it’s costing me a lot.

Re: Can’t receive calls and text

Anonymous — Sun, 24 Dec 2023 20:41:09 GMT

I’m afraid your only option is to persevere with customer services. Not the answer you want obviously but on this forum we have no access to your account. As an aside there is absolutely no way I’d wait 25 days and counting to get this sorted. Go to the Three homepage and raise a complaint,then they have to respond within a set timeframe
Good luck

Re: Can’t receive calls and text

Nonso1990 — Sun, 24 Dec 2023 20:42:22 GMT

Thanks I will go to their page and do that now

Re: Can’t receive calls and text

Nick_London — Sat, 30 Dec 2023 04:32:56 GMT

Please log a complaint by using this form https://www.three.co.uk/support/complaints/complaints-form

They should offer you some compensation