topic Re: data-pack cannot be purchased in Network

data-pack cannot be purchased

Danil — Wed, 31 Jan 2024 09:27:22 GMT

it is still not possible to buy a package on the new pay as you go card. Can you please solve this problem? This has been going on for over 2 months now!!!

Re: data-pack cannot be purchased

Anonymous — Wed, 31 Jan 2024 09:39:20 GMT

I’m afraid this is a public forum not customer service! You’ll need to contact them via live chat.

Re: data-pack cannot be purchased

JonathanB — Thu, 01 Feb 2024 12:18:24 GMT

Hey @Danil,

I'm not aware of any universal issue preventing all PAYG customers from buying a pack. As @Anonymous mentioned, when you post on the community you're primarily addressing a forum of fellow Three customers. I'd recommend to have a chat with customer services, and they can help solve or escalate it if there's an issue with your My3 account.

Thanks,
Jonathan