topic New customer, number not transferred yet. in Network

New customer, number not transferred yet.

Langers75 — Sat, 10 Feb 2024 14:09:50 GMT

Have a new contract from Three and a new SIM. When I ordered I provided the PAC and stated I would like the number transferred over on Friday 9th. I have had the SIM in since Thursday evening and today my number has still not been transferred. How long does this take as I need my mobile. My new number is registered to this account but is not the number I want but I could not register with my number as it is not recognised as a three number. Not the best of starts with three.

Re: New customer, number not transferred yet.

sc1999 — Sat, 10 Feb 2024 14:33:09 GMT

When will my number be transferred?

If you give us your PAC by 17:00 on a working day, we’ll aim to transfer your number the next working day.

The transfer may take 2 working days if we get your PAC after 17:00, over the weekend or on a Bank Holiday.

Your PAC is active for 30 days, so you can pick a switching date that suits you. Remember Bank Holiday dates can’t be chosen, and some other dates may also be unavailable.

Please note: Your Three SIM must be activated by 17:00 on the last working day before your transfer happens.

For example, if your transfer is scheduled to take place on a Monday, your SIM would need to be activated by 17:00 on the previous Friday.

Re: New customer, number not transferred yet.

Langers75 — Sat, 10 Feb 2024 14:40:05 GMT

Thanks. However I ordered my sim on the Sunday and not knowing when the it would arrive chose the following Friday. It turned up on Tuesday and I changed it over on Thursday night. It is Saturday now. It never stated that choosing Friday would mean it would take until the next working day Monday.

Re: New customer, number not transferred yet.

Langers75 — Sat, 10 Feb 2024 14:42:14 GMT

Is this basically stating that I should have put my new sim in the phone before 5pm on the Thursday. As I did it after 6pm I now have to wait until Monday. Thanks.

Re: New customer, number not transferred yet.

16373 — Mon, 20 May 2024 23:37:37 GMT

Totally agree I have been waiting for new number now for 7 days and have a 14 day period to cancel so I think I might cancel