Hey! Im currently in the USA and I cant make a call

Justinethrower — Wed, 31 Aug 2022 11:33:56 GMT

Hey! Im currently in the USA and I cant make a call. Ive been here loads of times and used my phone exactly like it is set up so it shouldn't be anything to do with numbers not being correct or anything like that. Sadly I can't even call 3 or access their online chat (when I click links off the app it won't load them). What is going on and what can I do!!?

Re: Hey! Im currently in the USA and I cant make a call

StephR — Wed, 31 Aug 2022 14:34:21 GMT

Hey Justine, thanks for joining us here on Three Community. I'm sorry you're having issues using your services in the USA. Let's figure out why that is.

Can you tell us when you took your current contract out?
Did you receive a welcome text when you arrived in the US?
What network are you connected to?

Our partners there are AT&T or T-Mobile - try switching from one to the other via a manual network connection. Let us know what phone you're using if you need a hand with that or follow the steps in our Device Support pages.

I hope you're managing to enjoy your trip despite this hiccup, but let us know more and we'll work to get you connected.

StephR

topic Hey! Im currently in the USA and I cant make a call in Network

Hey! Im currently in the USA and I cant make a call

Re: Hey! Im currently in the USA and I cant make a call